Reminder order pending

Hi,

Certainly, it is possible to create automatic emails that are sent 5 days after an order is placed with bank transfer payment. In order to do this, you would need to create a specific track event that tracks people who paid with bank transfer payment using the Sendinblue tracker.

You can refer to the documentation provided by Sendinblue on how to track custom events at this link: https://tracker-doc.sendinblue.com/docs/track-custom-events

Once you have set up the custom event tracking for bank transfer payments, you can use Sendinblue’s automation features to create a workflow that triggers the automatic email 5 days after the order is placed for customers who have paid with bank transfer payment.

If you need further assistance or have any questions, feel free to let me know. I’m here to help!

Alexis

Good morning I can’t understand in var event_name = how to identify the event and specify that the order is with bank transfer payment or should I just enter order_pending? and the rest is specified in sendinblue

Hi,

If you want to track bank transfer payments as a custom event in Sendinblue, you would need to define a unique event name that indicates that the payment was made via bank transfer. This event name can be anything you choose, but it should clearly indicate that it relates to bank transfer payments.

For example, you could use an event name like “bank_transfer_payment” or “payment_bank_transfer” to clearly indicate that the event is related to bank transfer payments. This event name will be used in the code snippet that you implement on your website to track the event using Sendinblue’s tracker.

Once you have defined the event name, you can use it in your automation workflow to trigger the automatic email 5 days after the order is placed for customers who have made payments via bank transfer. You can specify the event name as a trigger in your automation workflow in Sendinblue, so that the email is sent only to customers who have triggered that specific event.

I hope this helps! Let me know if you have any further questions or need additional clarification. I’m here to assist you.

Alexis

I’m sorry, I still don’t understand, do I have to insert the event in the code in the tag manager? and what parameters should I insert, can I have an example snippet?
Sorry, I just don’t understand

I also have to do another automation for a site I’m building, in this case I have to send an email to customers who come in but don’t fill out the contact form to request offers.
it’s a kind of abandoned cart but for contact forms

Hi,

I’ll provide you with an example of how you can implement the custom event tracking for bank transfer payments using Sendinblue’s tracker.

First, you would need to add the Sendinblue tracker code to your website, which typically involves adding a JavaScript code snippet to your site’s HTML code or through a tag manager like Google Tag Manager.

Here’s an example of how you can implement the custom event tracking for bank transfer payments using JavaScript:

<!-- Sendinblue Tracker Code --> <script type="text/javascript"> var event_name = 'bank_transfer_payment'; // Event name for bank transfer payment var event_properties = { 'payment_method': 'bank_transfer' }; // Additional properties for the event, such as payment method var event_category = 'payment'; // Event category for tracking purposes // Track the custom event sendinblue('track', event_name, event_properties, event_category); </script>

In the example above, the event_name variable is set to ‘bank_transfer_payment’ to indicate the custom event for bank transfer payments. You can also specify additional properties for the event using the event_properties variable, such as the payment method used (‘bank_transfer’ in this case). The event_category variable is set to ‘payment’ to categorize the event for tracking purposes.

You can modify this code snippet to suit your specific implementation, such as integrating it with your site’s payment confirmation page or order confirmation process, and making sure it is implemented correctly in your tag manager if you’re using one.

Regarding the second automation for sending emails to customers who visit but don’t fill out the contact form, you can set up an automation workflow in Sendinblue that triggers based on page visits or events on your website. You can define a specific event or page visit as a trigger for the automation, such as “contact_form_viewed” or “contact_form_abandoned”, and then configure the workflow to send an email to those users who trigger that event. This can be similar to how you would set up an abandoned cart email workflow, but with customized events or page visits related to your contact form.

I hope this helps! Let me know if you have any further questions or need more examples. I’m here to assist you.

Best Regards,

Alexis