Problem with theme Kadence

  • Resolved smartsmart

    (@smartsmart)


    1 year, 7 months ago

    Hi,
    I am today using the theme from Kadence and with your plugin. But the problem is that no email are comming when I click the send button. No error message and I can use the contact form from Kadence and that is working but I need to create some more forms with your plugin but I can find the problem here. Could you please help me out here?
    Thanks,
    Best regards
    Johan

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  • Hi @smartsmart

    I’m sorry to hear that you’re having issues with email delivery. 

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

    Hi @smartsmart – We haven’t heard back from you in about a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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