Invisible Recaptcha not working

  • Resolved Etienne

    (@epipo)


    1 year, 7 months ago

    Hi,

    My client asked me to use the Invisible Recaptcha instead of the classic checkbox. So I’ve generated new v2 invisible recaptcha keys and added them to each form.

    However it is not working as expected:

    • When the page load I get an Error: reCAPTCHA placeholder element must be an element or id in the console ;
    • When I submit the form I get an Error: No reCAPTCHA clients exist in the console.
    • On the front-end I get the following error message : Please click on the reCAPTCHA box.

    This occurs whether I have one or multiple sendinblue forms in the page.

    Thanks for your help.

    • This topic was modified 1 year, 7 months ago by Etienne.
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  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi @epipo,

    Thank you for reaching out to us. To ensure we can provide you with the best possible support, we kindly ask that you contact us through our support page at https://account.sendinblue.com/support.

    Please note that our support team primarily operates in English, so we would kindly ask that you provide your inquiry in English as well.

    Thank you for your understanding and we look forward to assisting you.

    Best regards,

    Alexis

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