User language is changed after successful order

  • Resolved metalgrizzly

    (@metalgrizzly)


    1 year, 7 months ago

    I am using Woocommerce on my site and I am facing the following problem:
    The translation works perfectly everywhere on the site, except after a successful order.

    I have two languages on my page. When a user finishes ordering on the checkout page, the order confirmation email is sent in the websites default language. And the page is being redirected on the order-received page to the sites default language.

    I have tried both the default order-received form and built a custom one with Elementor, but it does not help.

    I have not changed the default Woocommerce emails, and I am using Elementor page builder. Every string is translated, I have checked it in “String translations.”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Anca

    (@ancavictoria)

    Hello there,

    In order to translate an email that you customize in the WordPress admin you can use the Conditional Shortcode https://translatepress.com/docs/translation-shortcode/

    You wrap the content for every language using the right shortcode and only the correct part will be emailed to the user.

    Here’s an example of another plugin that has a similar email: https://translatepress.com/docs/translating-woocommerce-emails/

    Let me know how this goes.

    Best Regards,

    Anca

    Thread Starter metalgrizzly

    (@metalgrizzly)

    I think you misunderstood something.
    I have not customized any of the WooCommerce emails. I have a problem with the default WC emails.

    Even then I have to manually translate every email?
    I thought TranslatePress handles the translation of the default WooCommerce emails.

    Plugin Support Anca

    (@ancavictoria)

    Hello there,

    Can you tell me what versions do you have for the plugins WooCommerce and TranslatePress? In order for this to work you need to use versions above these:

    TranslatePress – Multilingual version 2.3.5+
    WooCommerce version 6.8+

    Can you explain what Elementor does? Did you create the WooCommerce checkout page with Elementor?

    Can you also send me a screenshot with the email you receive and is not translated?

    Best Regards,

    Anca

    Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello there,

    Since 5 days have already passed without a reply we will be marking this topic as “Resolved”. Do not hesitate to open another ticket if we did not solve your problem.

    Have a great day!

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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