Cannot login to staging site – permission error

  • Resolved CarolineElisa

    (@carolineelisa)


    1 year, 11 months ago

    Hi there,

    I am unable to access my staging site since I last updated it. After logging in I am redirected to the staging site homepage and if I try again to access wp-admin I see ‘You do not have permission to view this page’

    I have checked in phpmyadmin and my user still has ‘wp_user_level’ set to 10 and ‘wp_capabilities’ set to ‘a:1:{s:13:”administrator”;s:1:”1″;}’

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  • Plugin Contributor alaasalama

    (@alaasalama)

    Hi Caroline!
    When you say “updated the staging site” do you mean clicking on this “Update” button?
    https://i.vgy.me/QNUL5U.png

    If so, please send us your website’s system information from (WP STAGING > System Info) via this form, and we will help you further from there.

    Thanks,
    Alaa

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