Cannot see the revenue by product [GA4]

Hello @valmy02,

I assume the screenshot is from the Ecommerce purchases tab. I tried replicating this on my test site but all metrics are working as expected:

Link to image: https://d.pr/i/4vzaMH

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Also, please attach a screenshot of the plug settings in WooCommerce > Settings > Integration > Google Analytics.

Look forward to hearing back from you.

Hello @babylon1999

Correct, the screenshot is from Ecommerce tab.

Plugin settings:

• Part 1: https://prnt.sc/hhpoYhs1vLka
• Part 2: https://prnt.sc/L-riLExtiRLR

System info:

WordPress Environment

WordPress address (URL): https://www.aquilatauheny.com.br
Site address (URL): https://www.aquilatauheny.com.br
WC Version: 7.5.1
REST API Version: ? 7.5.1
WC Blocks Version: ? 9.6.6
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: –

Server Environment

Server Info: Apache/2.4.54 (Debian)
PHP Version: 7.4.32
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.5.1
WC Database Prefix: wp_
Tamanho total do banco de dados: 2973.62MB
Tamanho dos dados do banco de dados: 2301.67MB
Tamanho do índice do banco de dado: 671.95MB
wp_woocommerce_sessions: Dados: 4.02MB + índex: 0.05MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 9.52MB + índex: 3.52MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 76.63MB + índex: 67.16MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.19MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.42MB + índex: 0.38MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_actions: Dados: 33.06MB + índex: 33.13MB + mecanismo InnoDB
wp_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_logs: Dados: 81.63MB + índex: 37.09MB + mecanismo InnoDB
wp_aiowps_audit_log: Dados: 1.52MB + índex: 0.06MB + mecanismo InnoDB
wp_aiowps_debug_log: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_events: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_failed_logins: Dados: 1.02MB + índex: 0.31MB + mecanismo InnoDB
wp_aiowps_global_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_login_activity: Dados: 1.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_login_lockdown: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_aiowps_permanent_block: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_bv_activities_store: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_bv_fw_requests: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_bv_ip_store: Dados: 1.52MB + índex: 0.38MB + mecanismo InnoDB
wp_bv_lp_requests: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_cartflows_ca_cart_abandonment: Dados: 38.70MB + índex: 1.25MB + mecanismo InnoDB
wp_cartflows_ca_email_history: Dados: 4.52MB + índex: 5.70MB + mecanismo InnoDB
wp_cartflows_ca_email_templates: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_cartflows_ca_email_templates_meta: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_commentmeta: Dados: 1.52MB + índex: 1.91MB + mecanismo InnoDB
wp_comments: Dados: 81.61MB + índex: 49.08MB + mecanismo InnoDB
wp_correios_postcodes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_e_events: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_e_notes: Dados: 0.02MB + índex: 0.17MB + mecanismo InnoDB
wp_e_notes_users_relations: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_e_submissions: Dados: 0.48MB + índex: 1.00MB + mecanismo InnoDB
wp_e_submissions_actions_log: Dados: 0.14MB + índex: 0.44MB + mecanismo InnoDB
wp_e_submissions_values: Dados: 1.52MB + índex: 0.56MB + mecanismo InnoDB
wp_fsmpt_email_logs: Dados: 25.52MB + índex: 0.00MB + mecanismo InnoDB
wp_imagify_files: Dados: 0.02MB + índex: 0.08MB + mecanismo InnoDB
wp_imagify_folders: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_loginizer_logs: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_mailchimp_carts: Dados: 1.02MB + índex: 0.00MB + mecanismo InnoDB
wp_mailchimp_jobs: Dados: 1.48MB + índex: 0.00MB + mecanismo InnoDB
wp_ms_snippets: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_options: Dados: 13.08MB + índex: 1.34MB + mecanismo InnoDB
wp_pgly_pix: Dados: 1.52MB + índex: 0.03MB + mecanismo InnoDB
wp_postmeta: Dados: 447.92MB + índex: 251.58MB + mecanismo InnoDB
wp_posts: Dados: 50.55MB + índex: 14.86MB + mecanismo InnoDB
wp_pys_stat_landing: Dados: 0.11MB + índex: 0.00MB + mecanismo InnoDB
wp_pys_stat_order: Dados: 1.52MB + índex: 0.00MB + mecanismo InnoDB
wp_pys_stat_product_order: Dados: 2.52MB + índex: 0.00MB + mecanismo InnoDB
wp_pys_stat_traffic: Dados: 0.05MB + índex: 0.00MB + mecanismo InnoDB
wp_pys_stat_utm_campaing: Dados: 0.13MB + índex: 0.00MB + mecanismo InnoDB
wp_pys_stat_utm_content: Dados: 0.16MB + índex: 0.00MB + mecanismo InnoDB
wp_pys_stat_utm_medium: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pys_stat_utm_source: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pys_stat_utm_term: Dados: 0.23MB + índex: 0.00MB + mecanismo InnoDB
wp_rank_math_404_logs: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_rank_math_analytics_gsc: Dados: 45.08MB + índex: 69.44MB + mecanismo InnoDB
wp_rank_math_analytics_inspections: Dados: 0.47MB + índex: 0.23MB + mecanismo InnoDB
wp_rank_math_analytics_objects: Dados: 0.23MB + índex: 0.08MB + mecanismo InnoDB
wp_rank_math_internal_links: Dados: 0.14MB + índex: 0.06MB + mecanismo InnoDB
wp_rank_math_internal_meta: Dados: 0.06MB + índex: 0.00MB + mecanismo InnoDB
wp_rank_math_redirections: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_rank_math_redirections_cache: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_sgs_log_events: Dados: 11.02MB + índex: 0.00MB + mecanismo InnoDB
wp_sgs_log_visitors: Dados: 36.56MB + índex: 0.00MB + mecanismo InnoDB
wp_snippets: Dados: 0.03MB + índex: 0.03MB + mecanismo InnoDB
wp_stock_log: Dados: 2.52MB + índex: 0.00MB + mecanismo InnoDB
wp_termmeta: Dados: 0.44MB + índex: 0.52MB + mecanismo InnoDB
wp_terms: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_term_relationships: Dados: 1.45MB + índex: 0.44MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB
wp_tm_taskmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_tm_tasks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_trp_gettext_pt_br: Dados: 9.52MB + índex: 8.03MB + mecanismo InnoDB
wp_usermeta: Dados: 1277.63MB + índex: 95.11MB + mecanismo InnoDB
wp_users: Dados: 6.52MB + índex: 7.55MB + mecanismo InnoDB
wp_wcpdf_invoice_number: Dados: 0.19MB + índex: 0.00MB + mecanismo InnoDB
wp_wcpdf_packing_slip_number: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_notes: Dados: 0.09MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_note_actions: Dados: 0.05MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_customer_lookup: Dados: 4.52MB + índex: 4.03MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_mandae: Dados: 0.45MB + índex: 0.17MB + mecanismo InnoDB
wp_wc_order_coupon_lookup: Dados: 0.31MB + índex: 0.41MB + mecanismo InnoDB
wp_wc_order_product_lookup: Dados: 6.52MB + índex: 8.06MB + mecanismo InnoDB
wp_wc_order_stats: Dados: 8.50MB + índex: 5.53MB + mecanismo InnoDB
wp_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_product_attributes_lookup: Dados: 0.23MB + índex: 0.16MB + mecanismo InnoDB
wp_wc_product_download_directories: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 0.42MB + índex: 0.69MB + mecanismo InnoDB
wp_wc_rate_limits: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wpforms_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpgly_pix_receipts: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpmailsmtp_debug_events: Dados: 2.52MB + índex: 0.00MB + mecanismo InnoDB
wp_wpmailsmtp_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpr_rocket_cache: Dados: 0.23MB + índex: 0.33MB + mecanismo InnoDB
wp_wpr_rucss_used_css: Dados: 0.03MB + índex: 0.09MB + mecanismo InnoDB
wp_zenvia_woocommerce_messages: Dados: 0.03MB + índex: 0.00MB + mecanismo InnoDB

Post Type Counts

attachment: 4853
customize_changeset: 2
custom_css: 2
e-landing-page: 1
elementor_library: 28
jetpack_migration: 2
jp_img_sitemap: 2
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
language_switcher: 2
nav_menu_item: 93
oceanwp_library: 6
oembed_cache: 294
page: 22
post: 9
product: 841
product_variation: 2436
revision: 3651
seedprod: 1
shop_coupon: 2738
shop_order: 39931
shop_order_refund: 685
user_registration: 1
vtprd-rule: 1
wc_order_email: 1
wc_order_status: 11
wp_global_styles: 1
yith-wcbm-badge: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (54)

Query Monitor: por John Blackbourn – 3.12.1
Akismet Anti-Spam: por Automattic – 5.1
All In One WP Security: por All In One WP Security & Firewall Team – 5.1.7
Melhorias no site áquila Tauheny: por Fernando Acosta – 1.0.1
WC Mais Vendidos por Período: por Fernando Acosta – 1.1.1
Booster Plus for WooCommerce: por Pluggabl LLC – 6.0.5
Payment Gateway Based Fees and Discounts for WooCommerce: por Tyche Softwares – 2.9.0
Code Snippets: por Code Snippets Pro – 3.3.0
GTM4WP: por Thomas Geiger – 1.16.2
Elementor Pro: por Elementor.com – 3.12.2
Elementor: por Elementor.com – 3.12.1
Facebook para WooCommerce: por Facebook – 3.0.18
FluentSMTP: por Equipe FluentSMTP & WPManageNinja – 2.2.4
Imagify: por Imagify – Optimize Images & Convert WebP – 2.1.1
Loginizer: por Softaculous – 1.7.8
Mailchimp para Woocommerce: por Mailchimp – 2.8.2
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: por MalCare Security – 4.97
Ocean Extra: por OceanWP – 2.1.6
Ocean Hooks: por OceanWP – 2.0.2
PayPal Brasil para WooCommerce: por PayPal – 1.4.4
PixelYourSite Pinterest: por PixelYourSite – 4.2.1
PixelYourSite PRO: por PixelYourSite – 9.5.5
Product Catalog Feed Pro by PixelYourSite: por PixelYourSite – 5.3.3
Really Simple SSL: por Really Simple Plugins – 6.2.3
Rank Math SEO: por Rank Math – 1.0.111
SiteGround Security: por SiteGround – 1.4.1
Variation Swatches for WooCommerce: por CartFlows – 1.0.7
WC Bulk Tracking Update: por Fernando Acosta – 1.1.0
WC Correios Status Updater: por Fernando Acosta – 2.0.5
Integra??o com Engloba Sistemas: por Fernando Acosta – 1.0.1
WC JadLog: por Fernando Acosta – 1.4.7
WC Mandaê: por Fernando Acosta – 1.0.3
Cadastrar usuário "Atendente": por Fernando Acosta – 1.1.0
Calculadora de Frete otimizada no carrinho: por Fernando Acosta – 1.7.0
WC Simulador de Frete: por Fernando Acosta – 2.1.1
WC Simulador de parcelas e descontos: por Fernando Acosta – 2.2.0
Checkout inteligente para www.aquilatauheny.com.br: por Rishi – 1.5.1
WC Redu??o e restaura??o de estoque: por Fernando Acosta – 1.4.0
WC Tabela de Frete Offline: por Fernando Acosta – 1.5.6
Widget Options: por Widget Options Team – 3.8.10
Asaas Gateway para WooCommerce: por Asaas – 2.1.5
WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.24
Advanced Order Export For WooCommerce: por AlgolPlus – 3.3.3
Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0
Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
Integra??o do Google Analytics com o WooCommerce: por WooCommerce – 1.7.0
WooCommerce Order Status Manager: por SkyVerge – 1.14.0
PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.5.1
Stock Manager for WooCommerce: por StoreApps – 2.10.0
WooCommerce: por Automattic – 7.5.1
WP Anything Downloader: por Vinit Sharma
D3logics – 3.0.2

WP Crontrol: por John Blackbourn e colaboradores – 1.15.2
WP Rocket: por WP Media – 3.13.0.1
Zenvia SMS para WooCommerce: por Fernando Acosta – 1.0.0

Inactive Plugins (1)

WooCommerce - Pagar.me: por Claudio Sanches – 2.8.0

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)

Settings

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Base da loja: #6 - /loja/
Carrinho: #7 - /carrinho/
Finaliza??o de compra: #8 - /finalizar-compra/
Minha conta: #9 - /minha-conta/
Termos e condi??es: #1703 - /como-comprar/

Theme

Name: OceanWP
Version: 3.4.3
Author URL: https://oceanwp.org/about-oceanwp/
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ?

Templates

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-04-11 22:40:44 -03:00
Options: ?
Notes: 110
Onboarding: completed

Action Scheduler

Canceled: 31
Oldest: 2023-03-11 21:16:50 -0300
Newest: 2023-04-11 06:31:42 -0300

Complete: 79.139
Oldest: 2023-03-11 11:26:23 -0300
Newest: 2023-04-11 11:22:38 -0300

Failed: 42
Oldest: 2022-09-30 14:43:05 -0300
Newest: 2023-04-10 14:31:57 -0300

Pending: 32
Oldest: 2023-04-11 12:03:02 -0300
Newest: 2023-04-17 14:31:57 -0300

Status report information

Generated at: 2023-04-11 11:25:14 -03:00
`

Hi @valmy02

Thanks for sharing the requested information above.

Kindly be informed that WooCommerce Google Analytics Integration 1.7.1?has been released to enhance E-commerce actions not being correctly loaded.

Can you please try to update your plugin by going to Plugins > Installed Plugins and see if this resolves the issue here?

Hi @xue28

It seems that the problem continues. I have updated the plugin to the 1.7.1 and waited a few days to see and apparently the problem continues.

Print: https://prnt.sc/n-T3Gsh035B6

Hi @valmy02

I understand that the problem still persists even after updating the plugin.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and Google Analytics plugins are enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!