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Resolved

(@plexxa)

Dear Support Team,

I am writing to report an issue I am experiencing with the “cart” page and “order” page in customer account.

Upon checking the WooCommerce status, I noticed two errors with the shortcode as seen in Screenshot 1. After fixing the errors, my cart page stopped functioning and it is now showing a blank page as seen in Screenshot 3 (previously seen in Screenshot 2). Additionally, in the customer account under orders, the purchased items are alternating between left and right sides. When an order appears on the left, nothing is displayed as seen in Screenshot 4.

I am using the Astra theme.

Thank you for your time and assistance.

Screenshots:

https://postimg.cc/gallery/c4Frk1T

System status:

WordPress Environment

WC Version: 7.5.1
REST API Version:  7.5.1
WC Blocks Version:  9.6.6
Action Scheduler Version:  3.5.4
Log Directory Writable: 
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: 
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 512 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.12-MariaDB-0ubuntu0.22.04.1
Max Upload Size: 512 MB
Default Timezone is UTC: 
fsockopen/cURL: 
SoapClient: 
DOMDocument: 
GZip: 
Multibyte String: 
Remote Post: 
Remote Get: 

Database

WC Database Version: 7.5.1
WC Database Prefix: z1r1_
Total Database Size: 67.56MB
Database Data Size: 55.10MB
Database Index Size: 12.46MB
z1r1_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
z1r1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
z1r1_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
z1r1_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
z1r1_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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z1r1_actionscheduler_logs: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
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z1r1_duplicator_pro_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
z1r1_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
z1r1_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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z1r1_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
z1r1_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
z1r1_icl_background_task: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_icl_languages_translations: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
z1r1_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_icl_strings: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
z1r1_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_icl_string_translations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_icl_translate: Data: 2.52MB + Index: 0.05MB + Engine InnoDB
z1r1_icl_translate_job: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
z1r1_icl_translations: Data: 0.09MB + Index: 0.25MB + Engine InnoDB
z1r1_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_icl_translation_status: Data: 2.52MB + Index: 0.05MB + Engine InnoDB
z1r1_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_loginpress_limit_login_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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z1r1_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_options: Data: 13.33MB + Index: 0.50MB + Engine InnoDB
z1r1_pantheon_sessions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_postmeta: Data: 4.45MB + Index: 0.89MB + Engine InnoDB
z1r1_posts: Data: 3.44MB + Index: 0.22MB + Engine InnoDB
z1r1_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_rcb_asset_seo_redirect: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_rcb_blocker_thumbnails: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_consent: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
z1r1_rcb_presets: Data: 0.31MB + Index: 0.05MB + Engine InnoDB
z1r1_rcb_revision: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_revision_independent: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_scan: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_scan_markup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_stats_buttons_clicked: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_stats_custom_bypass: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_tcf_features: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_rcb_tcf_purposes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_rcb_tcf_special_features: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_rcb_tcf_special_purposes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_rcb_tcf_stacks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_rcb_tcf_vendors: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_rcb_templates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_real_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_scalability_pro_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_snp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_snp_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
z1r1_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_terms: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
z1r1_term_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_term_taxonomy: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
z1r1_trp_dictionary_en_us_de_de: Data: 0.45MB + Index: 0.34MB + Engine InnoDB
z1r1_trp_gettext_de_de: Data: 1.52MB + Index: 1.94MB + Engine InnoDB
z1r1_trp_gettext_en_us: Data: 1.52MB + Index: 1.95MB + Engine InnoDB
z1r1_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
z1r1_trp_gettext_original_strings: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
z1r1_trp_original_meta: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
z1r1_trp_original_strings: Data: 0.22MB + Index: 0.19MB + Engine InnoDB
z1r1_usermeta: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
z1r1_users: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
z1r1_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wcsc_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
z1r1_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
z1r1_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
z1r1_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
z1r1_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
z1r1_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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z1r1_wffilemods: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
z1r1_wfhits: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
z1r1_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
z1r1_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
z1r1_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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z1r1_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
z1r1_wfls_role_counts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
z1r1_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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z1r1_yith_wcmc_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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Post Type Counts

attachment: 71
cartflows_flow: 1
cartflows_step: 2
custom_css: 1
customize_changeset: 12
elementor_library: 3
elementor-hf: 2
forminator_forms: 2
language_switcher: 4
mastermega_content: 1
nav_menu_item: 31
page: 24
post: 2
product: 5
rcb-cookie: 1
revision: 91
shop_coupon: 4
shop_order: 27
wp_global_styles: 1
wpforms: 1
xlwcty_thankyou: 1

Security

Secure connection (HTTPS): 
Hide errors from visitors: 

Active Plugins (18)

Astra Pro: by Brainstorm Force – 4.1.3
Elementor Pro: by Elementor.com – 3.12.1
Elementor: by Elementor.com – 3.12.1
Essential Addons for Elementor: by WPDeveloper – 5.6.4
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13

Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.15
Master Addons for Elementor: by Jewel Theme – 2.0.1
TranslatePress - Business: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu – 1.2.4

TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.4.9

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.23.3.26

WooCommerce Payments: by Automattic – 5.6.2
WooCommerce: by Automattic – 7.5.1
ShopLentor Pro – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.1.7
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.5.8
Wordfence Security: by Wordfence – 7.9.1
WP Rocket: by WP Media – 3.12.6.1
YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.8.4
YITH WooCommerce Product Add-ons & Extra Options Premium: by YITH – 3.8.3

Inactive Plugins (30)

CURCY - WooCommerce Multi Currency Premium: by VillaTheme – 2.2.3
Disable Admin Notices Individually: by Creative Motion [email protected] – 1.3.3
Disable Admin Notices premium: by CreativeMotion [email protected] – 1.1.0
Disable WordPress Update Notifications: by Prem Tiwari – 2.3.3
Duplicator Pro: by Snap Creek – 4.5.10
Element Pack Pro: by BdThemes – 6.14.0
Forminator: by WPMU DEV – 1.22.1
Happy Elementor Addons: by weDevs – 3.8.3
Multi Currency for WooCommerce: by palscode – 1.5.5
Ninja Popups: by ArsCode – 4.7.8
Rank Math SEO: by Rank Math – 1.0.110.2
Real Cookie Banner: by devowl.io – 3.5.2
Scalability Pro: by Dave Hilditch – 5.08
Temporary Login Without Password: by StoreApps – 1.8.1.1
weLaunch Framework: by weLaunch.io – 1.0.14
WooCommerce MultiStep Checkout: by Kole Roy – 3.7.9
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
WooCommerce PDF Invoices: by weLaunch – 1.4.10
WooCommerce Stripe Gateway: by WooCommerce – 7.2.0
WooCommerce Thank You Page - NextMove: by XLPlugins – 1.17.0
WP Crontrol: by John Blackbourn & crontributors – 1.15.2
YITH Easy Login & Register Popup For WooCommerce: by YITH – 1.12.0
YITH WooCommerce Customize My Account Page: by YITH – 3.10.0
YITH WooCommerce Mailchimp Premium: by YITH – 2.2.4
YITH WooCommerce Multi-step Checkout Premium: by YITH – 2.12.0
YITH WooCommerce PDF Invoices & Packing Slips Premium: by YITH – 3.4.0
YITH WooCommerce Quick View Premium: by YITH – 1.22.0
Yoast SEO: by Team Yoast – 20.4
Yoast SEO: WooCommerce: by Team Yoast – 15.4
Yoast SEO Premium: by Team Yoast – 20.4

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (2)

Elementor Safe Mode: by Elementor.com – 1.0.0
WordPress automation by Installatron: by –

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: 
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #416 - /terms-of-service/

Theme

Name: Astra
Version: 4.1.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme:  – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: 

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron:  Next scheduled: 2023-04-05 18:31:38 -06:00
Options: 
Notes: 52
Onboarding: completed

WooCommerce Payments

Version: 5.6.2
Connected to WPCOM: Yes
Blog ID: 216482546
Account ID: acct_1MlZvBFv0kyXQ96L

Action Scheduler

Canceled: 6
Oldest: 2023-03-24 14:39:13 -0600
Newest: 2023-04-05 03:04:53 -0600

Complete: 557
Oldest: 2023-03-05 06:46:33 -0600
Newest: 2023-04-05 03:06:55 -0600

Failed: 17
Oldest: 2023-03-19 05:24:59 -0600
Newest: 2023-03-25 14:54:50 -0600

Pending: 1
Oldest: 2023-04-05 13:01:08 -0600
Newest: 2023-04-05 13:01:08 -0600

Status report information

Generated at: 2023-04-05 06:32:00 -06:00
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This topic was modified 1 year, 11 months ago by plexxa.
This topic was modified 1 year, 11 months ago by plexxa.
This topic was modified 1 year, 11 months ago by plexxa.

Viewing 2 replies - 1 through 2 (of 2 total)

xue28 (woo-hc)
(@xue28)

1 year, 11 months ago

Hi @plexxa

Thanks for reaching out!

I understand that the cart page on your site is not working as expected even after adding the shortcode, correct?

I am unable to check your site since the URL was omitted from the System Status Report.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Igor H
(@ihereira)

1 year, 10 months ago

Hello,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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