• Resolved teocata

    (@teocata)


    The page linked is an expamle. It happened with every product and every category. When I search in categories for AUTO DRAFT it’s not present there, so I have no idea how to remove it.

    I want to remove it because it doesn’t look good and professional.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @teocata

    Thanks for reaching out!

    I understand that your products were automatically assigned to the category, Auto Draft and you are unable to remove them since it is not listed under categories, correct?

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Kind regards.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘All the products in my shop automatically got assigned into AUTO DRAFT category’ is closed to new replies.