Something is wrong

  • Resolved vipteam

    (@vipteam)


    1 year, 8 months ago

    Manual backup

    First backup with Total Upkeep. I made a backup. All is well. I got an email message. I downloaded zip archive and saved it on my computer.

    Automatic backup

    I made all settings for automatic backup. Went to sleep. I check my inbox in the morning. I did not receive a confirmation email. On the website I see that there is a backup, but it is not a complete backup, it is only a small part (usually 5-10%), the database is missing.

    I go to the settings, change the day or time, set the automatic backup to the nearest 5 minutes. Backup succeeds.

    But tomorrow is no longer like that. The backup (second) will fail and I will not receive any email notification.

    I check everything

    I check everything. Everything works as it should. I don’t see a limit on the server. LiteSpeed server, System zip, Functionality test status: Pass.

    I’m trying again

    I’m trying to do a manual backup. The backup was interrupted. In other words, the backup was made and there is only a small part of the files inside. Again, and again. Same thing.

    Troubleshooting

    I followed all the instructions. I’ve tried everything. I even replaced the backup folder. Without success.

    It is always an unidentified error. Nothing else.

    Deactivation and activation

    I deactivated the Total Upkeep plugin, deleted it, reinstalled it, activated it, and re-entered the settings (when deactivating and deleting, the plugin loses my settings).

    After the settings, the <span style=”text-decoration: underline;”>first backup always succeeds. Second failed</span>.

    There’s something strange

    If there is any limitation on the server then it will be constant. It wouldn’t work even once. However, the first backup always succeeds. There are too many users with similar “bug” (or is it really a bug) queries that have not been resolved. I would not look for an error on the server but in the Total Upkeep plugin. Something is wrong with the plugin. The first backup always succeeds. The following backup failed. This is how it turns out that I need to save the settings before every backup (regardless of manual or automatic). Or delete and reactivate the plugin. A simple manual backup is a problem. Automatic backup does not work without tricks. It is no automatic.

    Why?

    Thanks in advance. Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support brandonco

    (@brandonco)

    Hi @vipteam.

    Thanks for reaching out. We’ve sent a correspondence on this in your previous contact but I want to let you know that the fact that your backups are initially completing does not mean there are no server based limitations.

    In fact, because the backup does complete initially is very telling that this is likely the issue because with one backup being present on the web server already may not have room to complete the other.

    Navigate to?Total Upkeep > Tools > Logs?and look for your most recent log. It will have a name like?archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

    You can use a site like?https://gist.github.com/?or?https://pastebin.com/?to create and post a link to your log data into this thread.

    You can also try setting the backup retention to 1 on your web server so that only one backup is being saved at a time.

    If you can direct us to a contact you’ve seen with a user with a similar issue we can definitely take a look and maybe a solution is present in that thread.

    Thank you

    • This reply was modified 1 year, 8 months ago by brandonco.
    Thread Starter vipteam

    (@vipteam)

    Hi @brandonco ,

    The plugin looks good. It would be great if it worked well, too. OK, I’ll install Total Upkeep again. To begin with, I am sending a log file.

    If you’re ready to try together to do everything possible to make the plugin work, I’m all for it. Not only for me but also for other users. The plugin should work on all servers, no matter how different and limited they are.

    I have a little more than 20 GB of space, so that shouldn’t be a problem. The website is about 500 MB. If I limit the automatic backup to only one copy, I haven’t done anything. I need one automatic copy every day. Well, not right now, but I’ll need it in a month or two. I already want to prepare everything in advance.

    I’ve been digging around in the Support Forum but haven’t found anything concrete. I followed the Troubleshoot section in your Documentation.

    I am listening to your suggestions. I do what you say.

    Thanks in advance. Regards,

    Thread Starter vipteam

    (@vipteam)

    Hi @brandonco ,

    Here are two log files:

    Manualy Backup – Success
    archive-1680641577.log
    https://pastebin.com/hsJaj7gQ

    Manualy Backup – Failed
    archive-1680642081.log
    https://pastebin.com/LB3AN673

Viewing 3 replies - 1 through 3 (of 3 total)
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