PLEASE READ: Getting Support

Hi everyone,

This forum is the official support channel for BKF (BAKKBONE Florist Companion).

If your query is “how do I…”
Please check the documentation first, to see if your query is answered there.

If your query is “… is not working as expected
Please include a Site Info dump:

• Go to Tools > Site Health
• Go to the Info tab
• Click Copy site info to clipboard
• Paste the result into your support request
• IMPORTANT – check for any personal information in the info dump and redact it before posting. eg. like the portions replaced by ******* below:

wp-core

version: 6.2
site_language: en_AU
user_language: en_AU
timezone: Australia/Perth
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true

wp-paths-sizes

wordpress_path: *******
wordpress_size: 149.20 MB (156442929 bytes)
uploads_path: *******/wp-content/uploads
uploads_size: 121.87 MB (127785641 bytes)
themes_path: *******/wp-content/themes
themes_size: 2.51 MB (2630071 bytes)
plugins_path: *******/wp-content/plugins
plugins_size: 23.08 MB (24203865 bytes)
database_size: 39.27 MB (41172992 bytes)
total_size: 335.92 MB (352235498 bytes)

wp-active-theme

name: Twenty Twenty-Three (twentytwentythree)
version: 1.1
author: the WordPress team
author_website: https://www.remarpro.com
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor
theme_path: /home/bakkbone/wp.bkbn.au/wp-content/themes/twentytwentythree
auto_update: Disabled

wp-plugins-active (13)

EditorsKit: version: 1.34.6, author: Munir Kamal, Auto-updates enabled
GlotPress: version: 3.0.0, author: the GlotPress team, Auto-updates enabled
MainWP Code Snippets Extension: version: 4.0.3, author: MainWP, Auto-updates disabled
MainWP Custom Dashboard Extension: version: 4.1.1, author: MainWP, Auto-updates disabled
MainWP Dashboard: version: 4.4.0.3, author: MainWP, Auto-updates enabled
MainWP Dashboard Lock Extension: version: 4.0.2, author: MainWP, Auto-updates disabled
MainWP Favorites Extension: version: 4.0.10, author: MainWP, Auto-updates disabled
MainWP File Uploader Extension: version: 4.1.1, author: MainWP, Auto-updates disabled
MainWP Maintenance Extension: version: 4.1.2, author: MainWP, Auto-updates disabled
MainWP Team Control: version: 4.0.3, author: MainWP, Auto-updates disabled
MainWP White Label Extension: version: 4.1.3, author: MainWP, Auto-updates disabled
MainWP WooCommerce Shortcuts Extension: version: 4.1.1, author: MainWP, Auto-updates disabled
MainWP WooCommerce Status Extension: version: 4.0.8, author: MainWP, Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 128G
upload_max_filesize: 128G
max_effective_size: 128 GB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

wp-server

server_architecture: Linux 5.4.0-139-generic x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: -1
max_input_time: -1
upload_max_filesize: 128G
php_post_max_size: 128G
curl_version: 7.68.0 GnuTLS/3.6.13
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 8.0.32
client_version: mysqlnd 7.4.33
max_allowed_packet: 268435456
max_connections: 151

wp-constants

WP_HOME: *******
WP_SITEURL: *******
WP_CONTENT_DIR: *******/wp-content
WP_PLUGIN_DIR: *******/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: -1
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

Providing this helps us see if there are any likely conflicts with your site’s setup.

For all queries
Please be clear and specific, and include detailed steps to reproduce the issue. If we can’t reproduce it, we can’t fix it.

Please keep in mind
This project is maintained voluntarily – our staff are off the clock when assisting. Please keep your posts and comments respectful and constructive so we can best assist while also looking after the wellbeing of our team.

Thanks!