PayPal doesn’t convey phone number in transaction details?
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I have a WP Simple Cart plugin for WordPress; it uses a PayPal <iframe> that references this URL in a form:
Whenever I’ve tested it, everything works as expected, with the money being transferred, but in the transaction emails — and logging in to see them in PayPal “Activity” — I never see a mobile phone number for the customer, despite there being a required field for it in PayPal’s <iframe>. This has happened for every transaction and I’ve tested it myself, using my own phone number.
The transaction detail looks like this:
Buyer information Instructions from buyer John Customer None provided [email protected] Shipping information Shipping method John Customer Not specified 123 Main Street San Francisco, CA 94111 United States DESCRIPTION UNIT PRICE QTY AMOUNT Product details $100.00 USD 1 $100.00 USD Insurance: ---- Total: $100.00 USDIt looks like it is being returned as “Not specified” in the detail above — but the phone is being specified. Anybody else have this problem? I know there’s an add-on you can buy to collect more info from customers, but it looks weird to ask for a phone number which is then requested again on a subsequent screen. What do I need to change to ensure that the customer mobile number is displayed somewhere I can access it?
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Thanks for the quick response!
I think I found it, but it wasn’t easy. After logging in to https://www.paypal.com, I found my way to this URL:
https://www.paypal.com/businessmanage/preferences/websiteIt’s crazy that PayPal makes it so hard to convey this key bit of information (customer phone number)! Thanks for your help.
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