Unclean uninstallation

Hello @woylon

Thank you for choosing to use our plugins.

We would like to bring to your attention that our plugins are designed to retain your statistical data even after you uninstall them. However, we understand that some users may prefer to have this feature disabled. To do so, please navigate to the ‘Settings’ page and select the ‘General Settings tab’. You can then uncheck the option labeled “Keep data after uninstalling the plugin.” Please note that disabling this option will result in the truncation of all previously saved statistical data.

please check this screenshot:

https://www.plugins-market.com/wp-content/uploads/2023/03/uninstall-data.png

If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

Thank you for the detailed reply. I have already discovered the function for deleting the data, but this obviously remains without function, and THAT upsets me.

We apologize for any inconvenience caused by the issue you experienced after uninstalling our plugin. We take all feedback seriously, and we appreciate you bringing this to our attention.

Our team is actively working on resolving the issue with the plugin’s uninstallation process, and we will be releasing a new version of the plugin as soon as possible to address this. We are committed to ensuring that our plugin leaves no residual data in your database after uninstallation.

We would like to kindly ask for your help in improving our plugin by changing your review from 1 star to a more appropriate rating. We understand the frustration caused by the residual data issue, and we are taking steps to fix it as soon as possible.

In addition, we would like to suggest moving this issue to the support section rather than the review section. This allows us to respond quickly and efficiently to any problems that may arise, and it also provides us with valuable feedback for improving our plugin.

We appreciate your understanding and willingness to work with us on this matter. Please let us know if there is anything else we can do to assist you.

Best regards,

• This reply was modified 1 year, 8 months ago by osama.esh.

You want me to change my 1-star rating just because you’re working on the bug? Sorry, but that makes no sense! When the bug is finally fixed, then maybe I’ll reconsider, but definitely not before!

I also left a rating HERE because there are enough good alternatives and I do not depend on this PlugIn. With my rating, I just wanted to “warn” other users. A change to the classic support is therefore not necessary for me.