Can’t send emails

Hi @lolaso81 ,

Thank you for reaching out to us regarding the issue you are experiencing with our plugin.

We understand that you are having trouble sending emails and that you are receiving an error message indicating that there are no subscribers in your list. Additionally, you mentioned that the test email appears to have been sent, but was not actually delivered.

We apologize for any inconvenience this may have caused and would like to assure you that we are here to help.

After reviewing the issue, we have released a new version of the plugin that includes a fix for this problem. We recommend that you update to the latest version of the plugin as soon as possible.

To update the plugin, simply go to the Plugins section of your WordPress dashboard, locate our plugin, and click the “Update Now” button.

Thank you for your understanding.

Thanks for responding.

I updated the plugin thank you.
Now, it sends the email but they don’t get deliver.
Please advice.

Thanks

Hi @lolaso81 ,

Great to know that new version worked for you. We appreciate your consideration of using the weMail. And we are sorry for the experience that you are having, but till now we haven’t received or faced email delivery issue. That’s why it may hard to provide the solution with a single word.

After receiving your concern we have analyzed your Error and it seems like maybe there is a problem with your SMTP credentials. Or it’s not the exact SMTP credentials. Is it possible to make sure again that you have gathered SMTP credentials correctly and you have confirmed on weMail in the right way?

And if possible please share a screenshot of your SMTP credentials and your weMail fields credentials. You can share screenshots by making sensitive information blur. If you can do that it will help us to dialysis the scenario more investigative way.

Hi @lolaso81 ,

Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

Thanks!