Internal Server Error after the upgrade to 5.1.6

Hi,

Sorry about the delay.

Are you able to send the PHP error logs so I can see whats actually going on?

Best Wishes,

Ashley

Hi,

Do either of you have the premium version installed?

Best Wishes,

Ashley

The site is down after the upgrade and restore fails ??

Hi,

Version 5.1.7 is going to be released in the next few minutes, this resolves an error that is caused when the firewall is not setup.

Theres also a new premium update that has been released (if you have premium).

Hopefully updating to these versions will resolve your issue, but without seeing anything from your PHP error logs it’s hard to say whats going on.

Best Wishes,

Ashley

Hi,
I don’t have access to the logs. The site is down and restore fails. I am waiting to hear back from our siteprovider.

Hi,
I have restored the backup, and updated to 5.1.7. The site goes down after doing so.

I restored i again and set up the PHP firewall as well, before updating to 5.1.7. The site goes down after updating to 5.1.7.

I restored the site from backup again, and I deactivated automatic update.

Hi @oamck

Are you able to share your PHP error logs?

Best Wishes,

Ashley

Hi,

Where do I find it?

Hi,

Where is it located? How do I find it?

Hi,

You may need to speak to your hosts to find your PHP error log.

Or you could turn on WP_DEBUG and WP_DEBUG_LOG by adding these to your wp-config.php file

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);

This should then either put the error messages to the screen or in the debug.log normally found in:

/wp-content/debug.log

Best Wishes,

Ashley

Hi,

I have case with my host, and I am waiting for them to get back to me.

Turning on WP_DEBUG shows the erros messages to all visiters, and is a security risk.

I have searched for the error log but was unaible to find it.

Best Regards

Thanks for the tips.

I succeeded restoring the site to a version that wasn’t corrupted. When I restored to another time, I couldn’t log in and disbale the update.

However, I succeded to restore the site and automatic update is disabled since 22 hours ago.

I will check the debug thing tomorrow, so that I have some more backups to revert to if someting happens.

I am still waiting to hear back from host support.

I had access to ftp, and I did the changes as you sugested. (I have several backup to use).

The site went down after putting the suggested configuratio.

I fixed it by rollback and deactivte the debug:

define(‘WP_DEBUG’, false);

I am going to wait for host support to get back to me.

Maybe the solution to this issue is to install other plugin and remove this plugin instead.

Hi,

Are you able to check if the table “{prefix_here}aiowps_audit_log” exists in your database?

A report from another user shows an error that the audit log table doesn’t exist for some reason.

That maybe the issue here as well.

Best Wishes,

Ashley

Hi,

I was unaible to check the database, due to wrong password.

I find a empty logfile later on.

I enabled the debug for AIOS, updated the plugin, the site crashed again, and I had to restore the site once again.

The log file is still empty while the debug for AIOS is enable.