Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darian

    (@d0153)

    Hi @pierrecancale

    Thanks for reaching out.

    At this time, we have been able to reproduce the problem and have identified a potential fix. Our engineers are working on the solution, though there are some complexities, and it will take some time to craft and validate before release.

    I have added your case to our internal ticket [ECP-1473]. While we don’t have an ETA, you’ll get notified on this thread once there is an update and fix.

    If you need further assistance, please open a Support Ticket on our Help Desk. This is to follow WordPress Forum Guidelines regarding premium users.

    You’ll hear from one of my colleagues soon!

    Best,
    Darian
    ________________________

    Internal Bug Ticket Reference: ECP-1473

    Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @pierrecancale

    I wanted to let you know that a fix for this issue has been released earlier this month. Please, be so kind to update The Events Calendar and check if this works fine already. We’d appreciate it if you would let us know.

    Cheers,
    Andras

    Plugin Support Darian

    (@d0153)

    Hi @pierrecancale

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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