Plugin Broke My Site

  • Resolved JIGSAW

    (@jigsaw)


    1 year, 8 months ago

    my site is aowanders com

    I’ve had woocommerce for years, and never used it. Always updated it and its databases. Finally decided to add a store to my site, and the first “helpful hint” i got from the woocommerce dashboard was to install this plugin. Which I tried doing by following the prompts from woocommerce, but as soon as I did my site crashed. My hosting company initially said it was a PHP issue and they were updating the PHP concerns. Whatever that means. They deleted the file, and I emailed them the zipfile you can download from the woocommerce extensions page. This is what my hosting company said…..

    zip

    google-listings-and-ads.2.4.1.zip

    file_download

    <small>03/17/2023 17:39</small>

    format_quote

    Adam,

    I’ve attempted to install the plugin via the provided file, and it breaks your website.

    I recommend reaching out to WooCommerce support for further assistance.

    Please let me know if you have any other questions or issues.

    Regards,

    – Zach A

    I’m not sure what to do here because I can’t even install it on my site to give you the error code because it crashes the entire site. So how do we fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Roxy

    (@roxannestoltz)

    Hi @jigsaw ,

    Thanks for reaching out!

    I am sorry to hear that installing the Google Listings and Ads plugin is causing your site to crash, this must be frustrating!

    As a first step, can you please check that your WooCommerce core version, and WordPress version are updated to the latest available versions.

    If these are updated and the issue is still present, can you try performing a full conflict test to rule out any theme/plugin conflicts which may be causing this issue?

    To do this, you can temporarily switch your theme to Storefront, and disable all plugins except for WooCommerce. Next, you can try and install Google Listings and Ads and see if the fatal error triggers.

    If there is no error at this point, you can switch back to your current theme, and then start enabling your plugins, one at a time, to see when the fatal error triggers.

    You can read our support documentation here on how to perform a conflict test.

    If the issue still persists, please can you share a copy of the following:

    • System Status Report: you can find this via?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.

    Once you have these, please share them in your response here.

    Cheers!

    Roxy

    (@roxannestoltz)

    Hi @jigsaw ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

    Thread Starter JIGSAW

    (@jigsaw)

    Its not resolved. I just never got a notice that you responded. I did all of the things you asked. My host did all of the things you asked. The only thing that creates failure is your plugin.

    Saif

    (@babylon1999)

    Hello @jigsaw,

    Its not resolved. I just never got a notice that you responded. I did all of the things you asked. My host did all of the things you asked. The only thing that creates failure is your plugin.

    I’m sorry to hear that the extension caused your site to crash. I understand that the site is now live and working, but upon activating the extension, it still breaks your site.

    At this point, I suggest creating a new staging environment through your host or using a plugin like WP-STAGING, so you can test freely without affecting your live site.

    You can then try activating the plugin in the cloned environment. If the site crashes again, it’s most likely that an error will be thrown somewhere, probably in WooCommerce > Status > Logs (search for “fatal” in the drop-down menu).

    If that’s not the case, you can expect an email to the admin email address with error logs explaining why the site crashed, you may also ask your hosting provider to search for the logs and share them with us here.


    Additionally, please attach a copy of your site’s System Status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Look forward to hearing back from you.

Viewing 4 replies - 1 through 4 (of 4 total)
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