• Resolved hardik159

    (@hardik159)


    Hello there,

    Recently I have installed 10web booster plugin in order to optimise website performance and it really worked and I am very thankful to the developer of this plugin. But Since I have installed this plugin my website is not responding until user brings cursor on the website page. I will highly appreciate your help to resolve this issue.

    Regards,

    Hardik

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @hardik159 ,
    Thank you for contacting us.

    We have applied some customizations. Will you please kindly clear your website cache from Cloudflare and check again?

    Regards, Mane

    Thread Starter hardik159

    (@hardik159)

    Hello Mane,

    Thank you so much for your support. It works now but my website performance score has been dropped down since then, specially for mobile version.

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @hardik159 ,
    The performance dropped due to the changes to load the website background slider without interaction. The slider loads too many JS files which drops the performance of the website.

    I suggest adding a background image to your website and have a slider on interaction. This will boost your website speed a lot.

    In case you need me to make any further changes, please, feel free to let me know.
    Regards, Mane

    Thread Starter hardik159

    (@hardik159)

    Hello @manegr ,

    I have removed the slider as you have suggested and kept one image only but still mobile site score is not improving.

    Regards,

    Hardik

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @hardik159 ,
    Thanks for your trust.

    I have made further optimization changes to meet the needs of your website. Now the score is 93 for mobile and 100 for desktop.

    We would also be really grateful if you could share your experience with 10Web Booster here.

    Please, check and let us know in case you need further assistance.
    Regards, Mane

    Thread Starter hardik159

    (@hardik159)

    Dear @manegr

    I am not able to access my wordpress. I have to keep 10web plugin disabled in order to access the same.

    I have tried couple of times but its not happening without keeping 10web disabled.

    if i activate 10web plugin then it gives me an error “your contact page is optimised, there has been critical error on this website” but the same goes away if I deactivate the plugin manually from phpmyadmin

    Kindly do the needful to resolve this issue.

    Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @hardik159 ,
    We are sorry for the caused inconvenience.

    Will you please contact our technical team to solve this issue? Please, contact us using the following form.

    Please mention this forum post link in your email.
    Regards, Mane

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Website doesn’t respond until interacted by the visitor’ is closed to new replies.