Horrible

  • I paid for the upgrade. They charged my credit card twice. (Double charge) and then the email with the download links failed to work.

    I email the company fill out the service request form and nothing.

    I was hopeful this product would work great, but it’s hard to give a positive review when they charge you twice for something, send you links that don’t work, and then don’t respond quickly to the requests for help.

    If they can fix this, I’ll let you know, but this definitely leaves a bad taste in my mouth.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    Hi Nestor, I’m really sorry about this, I’m looking into what happened with your purchase. My colleague, Mike, replied earlier via email and I have refunded the double payment today.

    We’re now looking into the issue with your download links and will get back to you over email as soon as we have that figured out.

    Again, our sincere apologies for this. It’s completely understandable for you to be frustrated with the experience. This is not up to the standards that we hold ourselves to and we’re looking into why it happened to your account and not others in the first place.

    Side note: We strive to reply to all emails within 24 hours, but we’re working to bring that down further, especially for urgent cases like this one.

    Plugin Author Mark Zahra

    (@markzahra)

    It took us a bit longer than a day, but we were able to get to the bottom of this issue. Thank you for your patience, Nestor.

    The duplicate payment was refunded and all access (download links and license keys) is now working correctly.

Viewing 2 replies - 1 through 2 (of 2 total)
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