Problem after switching to GA4

  • Resolved Gregor

    (@gregorlandwehr)


    1 year, 12 months ago

    I have several sites on which I use the plugin, now I have all switched to GA4. And on two pages I have the following problem: Even if data appears in the dashboard of GA, it is not displayed in the backend of the plugin/wordpress. On other wordpress pages it works without problems. A new connect could not solve the problem either.

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  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi?@gregorlandwehr thanks for opening a support topic with us. At present, Site Kit only supports the display of UA(Universal Analytics) data and not yet GA4 within it’s dashboards. You can find out more information on this in our?Using Google Analytics 4 (GA4)?guide.

    Here you will also find our GitHub issue for further GA4 work so please feel free to follow this for future updates on GA4 within Site Kit.

    You can quickly jump to your Analytics account from the Site Kit dashboard by clicking on the Source: Analytics quick link which will take you to your account where you will be able to view your GA4 data as you have mentioned you can.

    This is why the data in your Site Kit dashboard is only showing the UA data currently. You can add a UA code to the site and link this to your GA4. You can do this with the GA4 setup assistant.

    We are making good progress on the GA4 reporting with the sunsetting of UA Analytics properties coming up so please keep an eye on this as we look to roll this out as soon as we can.

    Hope this helps to answer your question but let me know if I can help with anything else.

    Thread Starter Gregor

    (@gregorlandwehr)

    Hey Adam,

    that helps me indeed very much, thank you for the info!

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