Causing issues with Apple Pay

  • Resolved rachelf0908

    (@rachelf0908)


    2 years ago

    Lately I’ve had a few customers complain they can’t checkout using Apple Pay via stripe on the website. I’ve done a little troubleshooting and I think its down to this plugin. Specifically I have 2 required checkbox fields which I assume are causing the issue. Just wanted to post on this form to see if there is a workaround that isn’t making the checkbox field automatically checked? Any help is appreciated, thank you!!

    The page I need help with: [log in to see the link]

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  • Plugin Support Tomasz WP Desk

    (@tomaszwp)

    Hello @rachelf0908

    I looked at the website but I do not see the mentioned checkboxes in the checkout. There are two fields named SSN and VAT but these are text fields that are optional.

    Please check if the customer when purchasing via Apple Pay presses the WooCommerce button or if this method adds its own purchase button. If another plugin removes the default WooCommerce button and replaces it with another – then the field check will not work as it should. Our plugin is an add-on for WooCommerce and works with WooCommerce mechanisms.

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    I am marking this topic as resolved as we have not received any new replies.
    Please let us know if you need our help again.

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