Clicking it takes me to an incorrect position

  • Hi, I just edited an article on my website by adding two more H2’s and when I click on the table of contents in H2 number 10 it takes me to part one of the article and not to the end.

    • This topic was modified 1 year, 8 months ago by juanwp22.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Magazine3

    (@magazine3)

    Hi, Sorry for the incovenience caused you. Can you please share the URL of the issue once? So that we will check the issue and assist you accordingly to fix the issue.

    Plugin Author Magazine3

    (@magazine3)

    Can you please let me know, From when it is behaving like this? After any particular update or its happening from begining? Also, If possible can you please check once if its due to any conflict?

    Please kindly check once by deactivating the active plugins one by one on your side for the debugging purposes of the issue and let us know back which one is causing the issue. So that we will assist you accordingly to fix the issue.

    Thread Starter juanwp22

    (@juanwp22)

    I think it started since the last update. I have already deactivated everything and I don’t see anything. For the moment I found out that it only happens to me with that article after I added more content to the post.

    Plugin Author Magazine3

    (@magazine3)

    Hi, Thank you for confirming. We will test the scenario by reproduce the issue at our end and we will get back to you shortly once it gets done.

    Thread Starter juanwp22

    (@juanwp22)

    Ok I will wait for your answer. Thank you very much.

    Plugin Author Magazine3

    (@magazine3)

    Hi, Can you please share the screenshots of your TOC dashbaord settings setup also if possible? So that it will be helpful for us to deubug the issue and assist you to fix it.

    Thread Starter juanwp22

    (@juanwp22)

    No problem, here are the images. If you need anything else just let me know.

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    • This reply was modified 1 year, 8 months ago by juanwp22.
    Plugin Author Magazine3

    (@magazine3)

    Hi, Thank you so much for sharing the screenshots. I have tested with the same info, And it seems it is working perfect without any issues. You check it here: https://ahmedk43.sg-host.com/testing12/

    It might be due to the theme it seems. Can you please let us know which WordPress theme are you using on your end? and also which TOC version you are using currently?

    Thread Starter juanwp22

    (@juanwp22)

    Thank you for your response. The theme I use is Generatepress Premium version 3.2.4.

    Easy table of contents Version 2.0.45.2

    Thanks

    Plugin Author Magazine3

    (@magazine3)

    Hi, Can you please check once by changing the theme for debugging the issue purposes and let us know back if it’s due to the theme or not? So that we will analyze the issue and assist you to fix the issue accordingly.

    Thread Starter juanwp22

    (@juanwp22)

    I’m sorry but I can’t change the theme it could affect my whole site. Don’t worry it is only one page where I have the problem.

    Plugin Author Magazine3

    (@magazine3)

    Hi, We understand your concern. But to inspect the issue i was suggested to check by changing it. Kindly share with us if you have any other ways to inspect the issue or any other information, We are here to assist you to resolve the issue.

Viewing 12 replies - 1 through 12 (of 12 total)
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