Fatal error

Hi @digitalsparkcreative,

Please share the following information for further investigation:

1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Also, are you using the WooCommerce Subscriptions plugin on your site? If yes, please update that plugin as well.

I have pasted the system report, however, keep in mind that the WooCommerce Payments plugin is not up to date. I had tried updating WooCommerce Payments after successful updates of all other plugins without the error. When I run the WooCommerce Payments update, it reads it successfully updated the plugin, but when I refresh the page, it still reads it needs to be updated.

WordPress Environment

WordPress address (URL): https://soundpinefarm.com
Site address (URL): https://soundpinefarm.com
WC Version: 7.4.0
REST API Version: ? 7.4.0
WC Blocks Version: ? 9.4.3
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.4.0
WC Database Prefix: wpyh_
Total Database Size: 51.22MB
Database Data Size: 30.74MB
Database Index Size: 20.48MB
wpyh_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpyh_woocommerce_order_items: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
wpyh_woocommerce_order_itemmeta: Data: 4.52MB + Index: 6.03MB + Engine InnoDB
wpyh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpyh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_actionscheduler_actions: Data: 0.05MB + Index: 0.13MB + Engine InnoDB
wpyh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpyh_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_comments: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wpyh_cpappbk_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_cpappbk_messages: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpyh_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpyh_hustle_modules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_hustle_modules_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpyh_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpyh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_mailchimp_carts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpyh_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_options: Data: 3.42MB + Index: 0.09MB + Engine InnoDB
wpyh_postmeta: Data: 8.52MB + Index: 10.03MB + Engine InnoDB
wpyh_posts: Data: 5.52MB + Index: 0.63MB + Engine InnoDB
wpyh_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpyh_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpyh_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_revslider_slides: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpyh_revslider_slides_bkp: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpyh_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_sbi_feed_caches: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpyh_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpyh_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpyh_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wpyh_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_usermeta: Data: 0.25MB + Index: 0.30MB + Engine InnoDB
wpyh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpyh_wcpdf_invoice_number: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpyh_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpyh_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpyh_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpyh_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_wc_order_product_lookup: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
wpyh_wc_order_stats: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
wpyh_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyh_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpyh_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyh_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyh_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 486
boxzilla-box: 1
custom_css: 1
mc4wp-form: 1
nav_menu_item: 13
page: 12
post: 28
product: 279
product_variation: 113
revision: 805
shop_coupon: 2
shop_order: 983
shop_order_refund: 4
shop_subscription: 48
us_grid_layout: 1
us_header: 1
us_page_block: 8
wcccf: 3
wccpf: 1
wpcf7_contact_form: 1
wpforms: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (24)

Appointment Hour Booking: by CodePeople – 1.3.94
Contact Form 7: by Takayuki Miyoshi – 5.7.4
WooCommerce Continue Shopping: by HappyKite – 1.4.4
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.12.1
Google XML Sitemaps: by Auctollo – 4.1.7
Smash Balloon Instagram Feed: by Smash Balloon – 6.1.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
Mailchimp for WooCommerce: by Mailchimp – 2.8
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.1
Modula: by WPChill – 2.7.1
Payment Gateways by Products & Countries for WooCommerce: by WPWhale – 1.7.3.2
Slider Revolution: by ThemePunch – 6.6.11
SiteGround Optimizer: by SiteGround – 7.3.1
UpSolution Core: by UpSolution – 8.14.1
WC Fields Factory: by Saravana Kumar K – 4.1.5
Bulk Order Form for WooCommerce: by WP Overnight – 3.5.6
WooCommerce Stripe Gateway: by WooCommerce – 7.1.0
WooCommerce Payments: by Automattic – 5.4.0 (update to version 5.5.0 is available)
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0
WooCommerce Subscriptions - Custom Price String: by Prospress Inc. – 1.0.1
WooCommerce Subscriptions: by WooCommerce – 4.9.1
WooCommerce: by Automattic – 7.4.0
Hustle: by WPMU DEV – 7.6.4
Smush: by WPMU DEV – 3.12.5

Inactive Plugins (4)

Boxzilla: by ibericode – 3.2.25
Simple Full Screen Background Image: by AMP-MODE – 1.2.10
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce Blocks: by Automattic – 9.6.2

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #2004 - /sharesignup/
Cart: #2005 - /cart/
Checkout: #2006 - /checkout/
My account: #2007 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Impreza Child
Version: 1.0
Author URL: https://us-themes.com/
Child Theme: ?
Parent Theme Name: Impreza
Parent Theme Version: 8.14
Parent Theme Author URL: https://us-themes.com/
WooCommerce Support: ?

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://soundpinefarm.com
Subscriptions-core Library Version: 5.4.0
Subscription Statuses: wc-active: 7
wc-expired: 39
wc-cancelled: 2

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

Store Setup

Country / State: United States (US) — Maine

Subscriptions by Payment Gateway

Check payments: wc-cancelled: 1
wc-expired: 4

Stripe: wc-expired: 19

Payment Gateway Support

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Check payments: products

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-02-28 14:04:16 -05:00
Options: ?
Notes: 116
Onboarding: completed

WooCommerce Payments

Version: 5.4.0
Connected to WPCOM: No
Blog ID: -
Account ID: -

Action Scheduler

Complete: 80
Oldest: 2023-01-27 17:49:29 -0500
Newest: 2023-02-27 10:53:42 -0500

Failed: 4
Oldest: 2022-12-06 09:06:31 -0500
Newest: 2023-02-27 10:52:10 -0500

Pending: 2
Oldest: 2023-02-28 10:46:09 -0500
Newest: 2023-03-06 10:46:09 -0500

Status report information

Generated at: 2023-02-27 13:08:08 -05:00
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Hi @digitalsparkcreative

Thanks for reaching out!

The error logs point to the Class WC_Subscriptions_Product not found in the WooCommerce Payments plugin.

Checking your System Status Report, I can see that you have two subscriptions plugin present on your site:

WooCommerce Subscriptions - Custom Price String: by Prospress Inc. – 1.0.1
WooCommerce Subscriptions: by WooCommerce – 4.9.1

Can you please try to disable this plugin one by one to see which subscription plugin is causing the fatal error above?

Hi @digitalsparkcreative,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!