Installation problem (WPML)

  • Resolved ubithelumper

    (@ubithelumper)


    2 years ago

    Hi there,

    I recently installed the plugin on my client’s website, but the plugin throws the following error message when I click on it: “There’s an issue with the WPML Multilingual CMS plugin which interferes with the authentication process of other plugins. Please deactivate the WPML Multilingual CMS plugin temporarily, you can reactivate it later. More info here.“

    The site does not have WMPL installed on it, we use Polylang. Also checked the other non WPML related issues following the link, and all the json data are correct. As we do not use WPML, I could not check the encoding issue.

    Any idea on how to proceed is much appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • pochod

    (@pochod)

    It is possible that another plugin (like a caching or another multilanguage plugin) is blocking access to your API. Could you try to deactivate these plugins temporarily from the WP > Plugins menu and try to authenticate the app?

    Unfortunately, it sometimes takes a bit of trial/error to see which plugin is the culprit.

    Once the app is authenticated, you should be able activate the plugin back.

    If this doesn’t work, feel free to reach out to our support team directly:

    https://revenuehunt.com/contact/

    Plugin Author RevenueHunt

    (@revenuehunt)

    Marking as resolved

Viewing 2 replies - 1 through 2 (of 2 total)
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