Response is not returning in Fancybox pop

Hi, it appears the test page is no longer there… Do you have another link where I can see the issue?

Hi

I created page again https://bedbugbarriers.wpengine.com/testing-form/
https://www.screencast.com/t/OMCxN2MwlhSI

check now

• This reply was modified 2 years ago by nonni2019.

Ok, so what I see happening is that after hitting the Submit button, there is a spinner icon going around and the form does not appear to be working. Is that what you mean?

The popup itself (Easy FancyBox) does appear to work. So it looks like an issue with the form. Have you tried the form without a popup? I mean, no class “fancybox-hidden” and no link to open it up inside a popup?

If the form does not work when simply embedded on the web page, then you’ll have to fix the form…

I did notice two script errors occurring on your site, which might be causing the ajax form submission to break. They are:

Uncaught ReferenceError: stLight is not defined

and

Uncaught ReferenceError: wp is not defined

They seem to be coming from a script with ID “perfmatters-delayed-scripts-js” which looks related to Lazyloading and performance optimisation. Try disabling all site optimisations to see if things start working again…

Yea, I mean the exactly, what you said that spinner icon going around after hit the submit button.

I already test the form without popup and it works fine. Even there’s more form on the site from gravity form and all working fine. Only popup form have issue.

The scripts you saw in the console is not effecting any thing. I already know about them from a year ago.

Please look into it and let me know why popup form have issue.

Hi, could you try the Legacy script version on Settings > Media. It’s the first option in the FancyBox section… Or try the new fancyBox2 version. Let me know if the form works in either of those versions.

But if none of the other FancyBox versions work… I do not see any (other) script errors so I really have no idea why the form would not receive its submission results. Maybe the Gravity Form people could tell you more?

Thanks. It worked.

Which version works?

Legacy script version?

Hi again,

Now, I am getting issue in Firefox. When I click to open the popup (From my Live site), console says https://www.screencast.com/t/9qbliVOVAFe
And same thing I do on staging site, it works https://www.screencast.com/t/w8Sg58X5

Even same plugins and plugin settings are activated on both Live and staging.

I tried both Legacy and Fancybox 2 scripts, both shows error in console https://www.screencast.com/t/VtGDXtGo
I already tested in Incognito window, Firefox, FF private window, IE11
it only happens to my Live site https://www.bedbugbarrier.com.au/
On my staging all working fine, no error in console

Is your live site running with WP_DEBUG on?

I also notice you are running two jQuery library scripts… Not sure if it is related but you may want to remove <script id="jquery-min" src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> from your header template. (Multiple jQuery libraries is asking for trouble)

I see the error happening on your site, but cannot reproduce it on my dev site. Is your theme or another plugin including another fancybox version maybe?

But I did find a possible cause for the ajax form failing in the Classic and fancyBox2 versions. I’ll be working on fixing it for the next release…

Hi

Yes, WP_DEBUG is active on live site
define(‘WP_DEBUG’, true);

Even I already told you that mu staging site is not having this issue, as I migrated Live site to staging. Staging working fine. But don’t know why Live site have issue?? as staging have same thing.