[NSFW] Plugin causing PHP fatal error – Nesting level too deep

  • Resolved Noelle Steegs

    (@noellesteegs)


    1 year, 9 months ago

    Hi,

    Unfortunately, your plugin has started producing fatal PHP errors on a live site, interrupting its uptime. We have not seen one ourselves yet, however we were alerted by the host and saw the following error in the log:

    2023/02/20 14:06:40 [error] 14546#14546: *6089441 FastCGI sent in stderr: “PHP message: PHP Fatal error: Nesting level too deep – recursive dependency? in /www/qxmagazine_512/public/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_basic_tagcloud/package.module.nextgen_basic_tagcloud.php on line 257” while reading response header from upstream, client: 66.249.64.118, server: qxmagazine.com, request: “GET /event/live-dj-until-3-am/2023-03-14/ HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php8.0-fpm-qxmagazine.sock:”, host: “www.qxmagazine.com:43795”

    Please can you advise on how we can get this to work smoothly again? Thank you.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @noellesteegs,

    Could you please let us know what PHP version do you use for your site?

    • This reply was modified 1 year, 9 months ago by Imagely.
    Thread Starter Noelle Steegs

    (@noellesteegs)

    Hi @imagely, it’s PHP 8.0.26. The site’s running WordPress 6.1.1 + Newspaper theme 12.3 and Nextgen Gallery 3.35.

    Plugin Contributor Imagely

    (@imagely)

    Thanks. Could you please additionally let us know if you only got this error logged once or whether it appears periodically in the log and how often?

    We’ll try to check with the dev team to see what may have caused it then we’ll get back to you.

    Thread Starter Noelle Steegs

    (@noellesteegs)

    It appears often in the error log. Sometimes there’s a minute in between, sometimes a few, sometimes 5 but not more than that. It causes the website to become unreachable for a few minutes sometimes, but this only seems to happen a few times a day, not every time the error is logged (thankfully).

    Plugin Contributor Imagely

    (@imagely)

    Hi @noellesteegs,

    We hope that you wouldn’t mind reaching out to us directly at https://www.imagely.com/report-bug/

    Thanks

    Thread Starter Noelle Steegs

    (@noellesteegs)

    @imagely I have completed the bug report. Thank you in advance for looking into this with urgency.

    Plugin Contributor Imagely

    (@imagely)

    Hi @noellesteegs,

    Just wanted to follow-up to see if you’ve got any of the errors replicated since the code changes made.

    Thread Starter Noelle Steegs

    (@noellesteegs)

    Hi @imagely, we wanted to give it a few days just in case, but we have had no fatal errors since you made the changes. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
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