Error validating destination address: Unexpected server error

  • Resolved RaDragon

    (@radragon)


    1 year, 9 months ago

    We’re unable to print a shipping label. I attempted to create a support ticket on WooCommerce.com but got an error and the ticket was never posted.

    When attempting to print a shipping label, the follow error is shown:

    We noticed that WooCommerce Shipping & Tax plugin had an update and proceeded to update to the most recent version, and clear cache, and transients to no avail.

    Then, when going to WooCommerce > Status > WooCommerce Shipping & Tax Status says “Service data was found, but is more than one day old”, attempting to hit Refresh yields the following message and error: “An error occurred while refreshing service data”

    We also attempted to turn on the logs but found this error, as well: There was a problem saving your preferences, please try again.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Waclaw Jacek

    (@waclawjacek)

    Hi @radragon! I am sorry to hear you are experiencing these issues.

    Have you maybe installed any new plugins or changed any settings on your site or your hosting dashboard recently? It sounds like maybe the plugin cannot connect to the its respective server?

    One thing you could do is try doing a conflict test but the folks at Woo Support should be able to assist you better. Please try creating a ticket again.

    • This reply was modified 1 year, 9 months ago by Waclaw Jacek.
    Thread Starter RaDragon

    (@radragon)

    @waclawjacek thanks! I was able to create a trouble ticket a few minutes after posting this ?? and will convene there but also attempt to run the conflict test on our staging environment. I appreciate your response.

Viewing 2 replies - 1 through 2 (of 2 total)
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