Reset two way authentication

  • Resolved alFrame

    (@alframe)


    1 year, 9 months ago

    I need to hand over a website to a client. I thereby have to change the main email address to the clients email. For this change to happen, the client needs to login to the WordPress. To do so, I need to reset the 2 way authentication so the client can have it in his Google Authenticator app.

    How would I go about this? Is there no “reset Two-Factor”?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @alframe,

    I think you can solve that situation by temporarily disabling 2FA, let the client login (just username/password required), enable 2FA and then have the client configure 2FA from his/her user profile.

    To temporarily disable 2FA add the line below to the wp-config.php file:

    define('ITSEC_DISABLE_TWO_FACTOR', true);

    Remove the added line (or prefix it with // to make it a comment) to reenable 2FA.

    Thread Starter alFrame

    (@alframe)

    Thanks for the tips. I disabled it in the UI and I sent the client instructions to set it up again.

    Let’s hope that works for him.

    Plugin Support chandelierrr

    (@shanedelierrr)

    I hope the information provided by nlpro helped resolve your issues. I’ll go ahead and mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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