• Resolved cyjosh

    (@cyjosh)


    Recently the automated taxes have been returning 0% rates, even though the order/customer is within the store’s tax nexus. I don’t see any incidents reported in the TaxJar API, so what is going on here?

    02-16-2023 @ 09:18:19 - :::: TaxJar Plugin requested :::: (WCS Tax)
    02-16-2023 @ 09:18:19 - :::: TaxJar API called :::: (WCS Tax)
    02-16-2023 @ 09:18:19 - :::: TaxJar API request validation :::: (WCS Tax)
    02-16-2023 @ 09:18:19 - API request is in good format. (WCS Tax)
    02-16-2023 @ 09:18:19 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"NE","from_zip":"68850","from_city":"Lexington","from_street":"700 Washington Blvd.","to_country":"US","to_state":"NE","to_zip":"68924","to_city":"Axtell","to_street":false,"shipping":"0","plugin":"woo","line_items":[{"id":"62517-dae1bdd89c4ea6442f579338b3a56542","quantity":1,"product_tax_code":"99999","unit_price":"695","discount":"0"},{"id":"104064-6fa3bf24568032382160e429d7717aa7","quantity":1,"product_tax_code":"99999","unit_price":"375","discount":"0"}]} (WCS Tax)
    02-16-2023 @ 09:18:19 - Received: {"tax":{"amount_to_collect":0.0,"breakdown":{"city_tax_collectable":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_tax_collectable":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"line_items":[{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_amount":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"id":"104064-6fa3bf24568032382160e429d7717aa7","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.0,"state_sales_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0},{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_amount":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"id":"62517-dae1bdd89c4ea6442f579338b3a56542","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.0,"state_sales_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0}],"special_district_tax_collectable":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_tax_collectable":0.0,"state_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0},"freight_taxable":false,"has_nexus":true,"jurisdictions":{"city":"AXTELL","country":"US","county":"KEARNEY","state":"NE"},"order_total_amount":1070.0,"rate":0.0,"shipping":0.0,"tax_source":"destination","taxable_amount":0.0}} (WCS Tax)
    02-16-2023 @ 09:18:19 - :: Adding New Tax Rate :: (WCS Tax)
    02-16-2023 @ 09:18:19 - {"tax_rate_country":"US","tax_rate_state":"NE","tax_rate_name":"US-NE-KEARNEY-AXTELL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":0,"tax_rate_class":""} (WCS Tax)
    02-16-2023 @ 09:18:19 - Tax Rate ID Set for 1 (WCS Tax)
    02-16-2023 @ 09:18:19 - :::: TaxJar Plugin requested :::: (WCS Tax)
    02-16-2023 @ 09:18:19 - :::: TaxJar API called :::: (WCS Tax)
    02-16-2023 @ 09:18:19 - Received: {"tax":{"amount_to_collect":0.0,"breakdown":{"city_tax_collectable":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_tax_collectable":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"line_items":[{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_amount":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"id":"104064-6fa3bf24568032382160e429d7717aa7","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.0,"state_sales_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0},{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_amount":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"id":"62517-dae1bdd89c4ea6442f579338b3a56542","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.0,"state_sales_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0}],"special_district_tax_collectable":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_tax_collectable":0.0,"state_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0},"freight_taxable":false,"has_nexus":true,"jurisdictions":{"city":"AXTELL","country":"US","county":"KEARNEY","state":"NE"},"order_total_amount":1070.0,"rate":0.0,"shipping":0.0,"tax_source":"destination","taxable_amount":0.0}} (WCS Tax)
    02-16-2023 @ 09:18:19 - :: Tax Rate Found :: (WCS Tax)
    02-16-2023 @ 09:18:19 - {"1":{"rate":0,"label":"US-NE-KEARNEY-AXTELL Tax","shipping":"no","compound":"no"}} (WCS Tax)
    02-16-2023 @ 09:18:19 - :: Updating Tax Rate To :: (WCS Tax)
    02-16-2023 @ 09:18:19 - {"tax_rate_country":"US","tax_rate_state":"NE","tax_rate_name":"US-NE-KEARNEY-AXTELL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":0,"tax_rate_class":""} (WCS Tax)
    02-16-2023 @ 09:18:19 - Tax Rate ID Set for 1 (WCS Tax)
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Viewing 5 replies - 1 through 5 (of 5 total)
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