Phone number not captured in entry

  • Site running WordPress 6.1.1 en-AU, Gravity Forms 2.7.0.2 with Recaptcha v3, Smart Phone v1.5. The field is configured with Australia as the default country, auto-detection off:


    Although the form reports the entered phone number as valid, it is not saved in the entry when I hit submit.

    If I disable the smart phone field setting then the value entered is captured correctly.

    Please advise what I am doing wrong?
    Thanks,
    Graham

    • This topic was modified 1 year, 9 months ago by grl570810. Reason: Accidentally submitted too early :(

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter grl570810

    (@grl570810)

    Hi @kaisarahmmed
    Please can you advise whether this is me not configuring it properly, or if there is a code issue here? I need to put the site live shortly so have to make a call on whether to keep this plugin or look for something else.
    Thanks,
    Graham

    Plugin Author Kaisar Ahmmed

    (@kaisarahmmed)

    Hi @grl570810, I am working on it. I will release new update soon with all fix. You can try with by enable it. Check screenshot. https://prnt.sc/FZRR0gq2nJlA

    Thanks for your patience.

    Thread Starter grl570810

    (@grl570810)

    Hi @kaisarahmmed
    Yes, turning on the ‘multi step form’ checkbox worked. I hadn’t chosen that option as a) the form is not multi-step and b) the help said it only works in Pro. So I’m not sure why that setting is necessary but thanks for the advice.
    Regards,
    Graham

Viewing 3 replies - 1 through 3 (of 3 total)
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