Country drop-down list is empty in WooCommerce setup-wizard

Hi @klorinczi ,

Thanks for reaching out!

I understand that clicking on the WooCommerce menu keeps redirecting to the setup wizard as this was not completed initially, correct?

Furthermore, I understand that the reason this was not completed was due to the Country/Region dropdown not functioning as expected, as no options are being displayed during the setup wizard, yes?

As a first step, let’s try to resolve the issue regarding the setup wizard.

Can you head over to?Dashboard > Settings > Permalinks, and resave your existing settings, without making any changes to the settings?

Doing this will rebuild your?.htaccess?file, and hopefully, clear the issue of this getting stuck during the onboarding.

Once that is done, please can you try completing the Setup Wizard and see if the Country/Region dropdown now displays.

Please let us know how this goes!

Hi Roxy @roxannestoltz ,

I saved the Dashboard > Settings > Permalinks settings page.
Unfortunately on the Woocommerce setup wizard page, the country drop-down is still empty, no countries listed

UPDATE1:
I updated the file permissions, so owner will be www-data for all WP files, including .htaccess. Saved Dashboard > Settings > Permalinks settings page again. Unfortunately this still did not resolve the country drop-down issue.

UPDATE2:
One thing I noticed on the
https://wordpress.mysite.com/wp-admin/admin.php?page=wc-status
page, at “Templates” section there is an outdated template part:
mega-store-woocommerce/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1,
Could it be related to the country drop-down empty issue?

• This reply was modified 1 year, 9 months ago by klorinczi.
• This reply was modified 1 year, 9 months ago by klorinczi.
• This reply was modified 1 year, 9 months ago by klorinczi.
• This reply was modified 1 year, 9 months ago by klorinczi.

Hi @klorinczi,

Thanks for the update!

I am able to see that there is some information missing from the System Status Report that provides certain details pertaining to your server configuration and site settings that may also be contributing to this, more specifically the following:

• PHP Post Max Size
• PHP Time Limit
• Max Upload Size
• WooCommerce Database version

Please can you navigate to your System Status report and share the entire report so that we can check this further.

Additionally, could you please navigate to?WooCommerce > Status > Logs?, and from the dropdown on the right side, see if there are any logs starting with the words?fatal-error?

If so, please select ‘View’ and copy and paste them into your reply here.

Thanks!

PHP post max size: 8 MB
PHP time limit: 30
Max upload size: 2 MB
WooCommerce database version: 7.3.0

The test-log.log seems to be empty.

Hi @klorinczi ,

Thanks for clarifying!

PHP Post Max Size: 8 MB
PHP Time Limit: 30
Max Upload Size: 2 MB

Could I ask you to try increasing?both?the?PHP Post Max Size?and?Max Upload Size?to 128MB temporarily, and the?PHP Time Limit?to 300?

This will help us identify if the issue is coming from the current server configuration.

If you’re not sure how to do this, your hosts should be able to assist.

Let us know how this goes!

PHP post max size: 20 GB
PHP time limit: 3600
Max upload size: 20 GB

No change in country list.

• This reply was modified 1 year, 9 months ago by klorinczi.

Howdy @klorinczi

Thank you for reaching back, after investigating this further.

PHP post max size: 20 GB
PHP time limit: 3600
Max upload size: 20 GB

My suggestion would be to make sure the following specific values are set, instead. The site’s PHP time limit set to 300, PHP Post Max at 1000 and the WP Memory limit is 256 MB.

Just to clarify, are you able to verify if this is happening in another, fresh, installation also, with only WordPress version 6.1.1 & WooCommerce version 7.4?

Let us know how it goes. Thank you.

Hi Pepe @anastas10s

Well, just upgraded to WooCommerce version 7.4 and the country list problem got solved.

Now I get an error on WooCommerce entry screen:
“There was an error getting your inbox. Please try again.
Reload”

Other PHP values remained unchanged, it was not needed to fix the country list problem.

Hi @klorinczi ,

Glad to hear that the country drop-down issue has been resolved!

Now I get an error on WooCommerce entry screen:
“There was an error getting your inbox. Please try again.
Reload”

I’m not quite sure I understand where you’re seeing this issue. Does this occur when clicking on WooCommerce, in your dashboard?

Would you please share a screenshot with us so that we can have a better understanding of what you are experiencing on your end?

Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Cheers!

Hi Roxy @roxannestoltz

I created a screenshot for you.
Here is the link to the image:
https://snipboard.io/QlHNLC.jpg

The URL where it appears:
https://wordpress.mysite.com/wp-admin/admin.php?page=wc-admin

Does it help?

Hi @klorinczi ,

Thanks for sharing a screenshot of the error message you are seeing, this is very helpful!

Can you try deactivating and reactivating WooCommerce to see if this makes any difference to the current issue you are facing?

Additionally, since this is a new issue, please can you check if there are any fatal error logs under WooCommerce → Status → Logs?

Cheers!

Hi Roxy @roxannestoltz ,

The test-log.log is still empty.

I deactivated WooCommerce, then re-activated. Same error.
Earlier I even uninstalled WooCommerce, then installed again, but same result.

Hi @klorinczi

Thanks for your confirmation that the error still persists even after installing and uninstalling WooCommerce.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share the complete System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi @klorinczi ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Cheers!

Hi,

It is not resolved, just I was busy nowadays.

I will be back next week.