One Star For Slow Support

  • When it works, Happy Addons for Elementor is great – it does everything you need it to do, and many things you probably didn’t think were possible when integrated with Elementor.

    However…

    Occasionally, as you’ll note from other posts in the support forum, Happy Addons for Elementor will crash your website with a critical error, and when it does your only option is to deactivate it – which means a lot of your website’s key functions (including menus) will no longer work.

    Just imagine: your website without navigation to your product pages.

    That’s where my client is at right now – a great-looking website that has been rendered useless because Happy Addons for Elementor no longer works.

    We contacted Happy Addons for Elementor’s support yesterday. A full business day later … not even an acknowledgement that they’re looking into the issue.

    As a result: a ? rating.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter WebTeamAdmin

    (@varsitysports)

    We’re now on day three of waiting for any acknowledgement of an issue. The “Happy” people have a chatbot “function” on their website, but after you enter the information it essentially tells you that there’s nobody home and they’ll contact you via email.

    Three days. Not even a peep from these guys.

    Plugin Support Md. Anower Hossain

    (@anowerhossain16)

    Hi @varsitysports,

    We’re sorry to hear that you had a negative experience with our plugin. Your feedback is incredibly valuable to us and we’d like to make things right.

    Can you please provide more details on the issues you faced with the plugin? I agree with you that sometimes deactivation and activation will solve issues. It might be a browser issue.

    Now as per your case, follow the below-mentioned guidance:

    1. Clear Your browser cache
    2. Check and ensure that you are using the latest version of Elementor free and Pro (production). (Changelog)
    3. Check and ensure that you are using the latest version of HappyAddons free and pro as well. (Changelog)

    If everything is setup as per the above guidance, the issue should fix. However, let us know the update.

    However, if the issue still exists, please email our technical support team through our contact page. Our technical team will handle your issue.

    No Worries! Each problem has a solution. I hope you will find our support helpful after the workaround.

    Thanks and have a nice day.

Viewing 2 replies - 1 through 2 (of 2 total)
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