Stripe Donation Not Working Pt. 2

WordPress Environment

Home URL: https://johnsonstringproject.org
Site URL: https://johnsonstringproject.org
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: </img>
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: The Johnson String Project (#1683)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

Server Environment

Hosting Provider: DBH: jspweb.startlogicmysql.com, SRV: johnsonstringproject.org
TLS Connection: Connection uses
TLS Connection:
Server Info: Apache/2
PHP Version: 7.4.10
PHP Post Max Size: 20 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
PHP Max Upload Size: 20 MB
cURL Version: 7.47.0, OpenSSL/1.0.2g
SUHOSIN Installed: –
MySQL Version: 5.6.49
Default Timezone is UTC: </img>
fsockopen/cURL: </img>
SoapClient: </img>
DOMDocument: </img>
gzip: </img>
GD Graphics Library: </img>
Multibyte String: </img>
Remote Post: </img>
Remote Get: </img>

GiveWP Configuration

GiveWP Version: 2.24.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: </img> wp_give_donors</img> wp_give_donormeta</img> wp_give_comments</img> wp_give_commentmeta</img> wp_give_sessions</img> wp_give_formmeta</img> wp_give_sequential_ordering</img> wp_give_donationmeta</img> wp_give_revenue</img> wp_give_migrations</img> wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: </img>New Donation</img>Donation Receipt</img>Donation Processing Receipt</img>New Offline Donation</img>Offline Donation Instructions</img>New User Registration</img>User Registration Information</img>Donation Note</img>Email access
Upgraded From: 2.24.1
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://johnsonstringproject.org/thank-you/
Failure Page: https://johnsonstringproject.org/unsuccessful/
Donation History Page: https://johnsonstringproject.org/donor-dashboard-3/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: June 7, 2022 1:57 am

Active GiveWP Add-ons

Give - Stripe Gateway: </img> Licensed – by GiveWP – 2.5.0

Other Active Plugins

Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
Code Snippets: by Code Snippets Pro – 3.2.2
Elementor: by Elementor.com – 3.10.2
Elementor Header & Footer Builder: by Brainstorm Force, Nikhil Chavan – 1.6.13
Elementor Pro: by Elementor.com – 3.10.3
JetSticky For Elementor: by Crocoblock – 1.0.3
JetTabs For Elementor: by Crocoblock – 2.1.20
Scripts n Styles: by unFocus Projects – 3.5.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.22.24
W3 Total Cache: by BoldGrid – 2.2.12
Wordfence Security: by Wordfence – 7.8.2

Inactive Plugins

Health Check & Troubleshooting: by The www.remarpro.com community – 1.5.1
Smush: by WPMU DEV – 3.12.4

Active MU Plugins

Health Check Troubleshooting Mode: by – 1.8.1

Theme

Name: OceanWP
Version: 3.4.1
Author URL: https://oceanwp.org/about-oceanwp/
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Update to add my system info. I’ve also made sure the descriptor is less than 22 characters and no odd characters (it is). Blargh!

• This reply was modified 1 year, 9 months ago by schmedler.

Hi @schmedler,
Glad you are checking back in with us! Thanks for updating on the caching situation, that is helpful information.

Let’s take a look at your error logs. Any time a donation is attempted on your site, a log should be created in the back end of GiveWP. This will be either a blue informational log, or a red error log. The red logs are what we are after. You can do this by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

From there, you’ll see a list of things that have been happening on your site. Look for errors that are Stripe related. When you see one, click the eyeball icon next to it to open up a detailed view. Copy/paste that error code, and send it along to me.

Because the donations aren’t showing up in Donations > Donations, you may not have any logs, and this will be a clue in itself.

I’m also still seeing the same iframe crash error:
https://imgur.com/3ePsGto

So we may be taking another look at caching or at Wordfence (you are on the right track with information being blocked).

We’ll start with potential error logs and go from there! Keep me posted on how things go, I’m happy to help with questions in the meantime.

Hey there! Thanks for your reply! So I haven’t been seeing any errors for Stripe. The only error I see was yesterday. I got the same error four times in a row, but I have tried to make test transactions since then and haven’t gotten any errors (or log entries at all):

“Uncaught Exception

Give Core

2023-02-09 15:13:34

Invalid receipt section line item. Please provide valid line item id, label, and value.”

{
“exception”: {
“File”: “Section.php”,
“Line”: 160,
“Message”: “Invalid receipt section line item. Please provide valid line item id, label, and value.”,
“Code”: 0
}
}

After that, there was no log activity since April, 2022.

My Donations>Donations are showing up, but only in legacy view. I made a test donation yesterday which went through, but anything through Stripe has been unsuccessful (since April 2022).

More than happy to look at cache/Wordfence! I’m not super confident that everything is set up correctly there, but I do know that when I disable both the W3 Total Cache and Wordfence plugins, I still have the same issue (spinning wheel and transaction doesn’t go through).

Let me know if there’s anything else you need!

• This reply was modified 1 year, 9 months ago by schmedler.

Just realized that I think I got the error as I was viewing the “transaction unsuccessful” page without making a transaction to see if there was anything amiss there.

*successful

Hi @schmedler,
Thanks for sending along those details. I hopped into the site again, and I see the following errors:
https://imgur.com/Rwhout0

There are 2 common causes for this:
1. A conflict with another plugin or theme
2. Our good friend caching

I think cache is the more likely culprit, because it tends to take a little digging to get just right. Caching, optimization and auto-optimizers are common issues when this error pops up, and you are on the right track with double checking cache and WordFence.

You may want to disable your caching, and then turn those solutions back on one a time to see which one is throwing that error.

We are getting close! Caching settings and optimization can be found in a couple spots, so it isn’t surprising we are giving this another look. Keep me posted on what you find. I’m happy to hop in with more suggestions or help with questions along the way!

Hi there! Thanks for the advice! I tried again with the cache plugin disabled and no dice. However, I did install a fatal error notification plugin and received the following error when trying to donate:

Error Level: E_ERRORMessage: Uncaught Error: Call to undefined function Give\Framework\Support\Facades\ctype_lower() in /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Framework/Support/Facades/Str.php:652
Stack trace:
#0 /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Framework/Support/ValueObjects/Enum.php(27): Give\Framework\Support\Facades\Str::snake(‘Renewal’)
#1 /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Donations/Repositories/DonationRepository.php(413): Give\Framework\Support\ValueObjects\Enum->__call(‘isRenewal’, Array)
#2 /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Donations/Repositories/DonationRepository.php(171): Give\Donations\Repositories\DonationRepository->validateDonation(Object(Give\Donations\Models\Donation))
#3 /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Donations/Models/Donation.php(140): Give\Donations\Repositories\DonationRepository->insert(Object(Give\DFile: /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Framework/Support/Facades/Str.phpLine: 652Request: /donate/donate/?payment-mode=stripe&form-id=2261Referrer: https%3A%2F%2Fjohnsonstringproject.org%2Fdonate%2Fdonate%3FgiveDonationFormInIframe%3D1

Definitely seems like something to do with iFrame, but I’m not sure what to do. I’ve also tried donating with both Wordfence and Total Cache disabled and am getting the spinning wheel. Let me know if you have any other suggestions for me to try!

• This reply was modified 1 year, 9 months ago by schmedler.

Hi @schmedler,
It looks like you’ve opened a ticket with the Priority Support team. We’ll be following up with you there. Have a great day!