Inaccurate | SiteGround Monthly Security Report

  • Resolved Generosus

    (@generosus)


    1 year, 9 months ago

    Good Day,

    Today, SiteGround began sending Monthly Security Reports to its customers.

    The report we received today is inaccurate. One of the reports’ evaluation categories — WordPress Application Security — states:

    WordPress Security Plugin is NOT activated. Please make sure you have installed and activated this plugin to strengthen your WP login, protect against common attacks, and more.

    Not true. We have Wordfence Premium installed and activated, and is working just fine for us. Further, your link “this plugin” is referring us to your plugin, SiteGround Security.

    Based on the above, please review and update the code used by your reporting system to ensure it properly detects WordPress security plugins installed and activated by your customers. There are many other great security plugins offered via WordPress beside SiteGround Security.

    Also, highly recommend updating your report’s template to state:

    … Please make sure you have installed and activated a well-vetted WordPress security plugin to strengthen your WP login …

    Due to the above, our Monthly Security Report Score was 77%, instead of 100% ??

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Elena Chavdarova

    (@elenachavdarova)

    Hello @generosus,

    Thank you for the feedback. I have forwarded the suggestions you have to the team responsible for the SiteGround montly reports.

    I would like to point that those reports you are reffering to are not related to the SG Security plugin and not sent by it. So this forum is not the best place to provide feedback for them.

    As the monthly reports are part of the SiteGround Hosting service in the future you can share such feedback directly in the SiteGround Help Desk.

    Best Regards,
    Elena

    Thread Starter Generosus

    (@generosus)

    Hey @elenachavdarova,

    Any updates on this? Nothing has changed.

    Thank you!

    Plugin Author Elena Chavdarova

    (@elenachavdarova)

    Hello @generosus,

    As discussed above, the report is not sent by the plugin and strictly related to SiteGround hosting service.

    We can not discuss this in the plugin public forum. You can contact SiteGround support via Help Desk for more information if needed.

    Thank you for your understanding!

    Best Regards,
    Elena

    Thread Starter Generosus

    (@generosus)

    Hi @elenachavdarova,

    SG’s monthly report is interconnected with your plugin. That’s why we reported this topic.

    In any case, we followed your advice and reported our finding to feedback[at]siteground[dot]com for follow-up action.

    Cheers ??

Viewing 4 replies - 1 through 4 (of 4 total)
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