Cannot load Plugins

  • I have been attempting to install plugins to my WordPress 6.1.1 site. The process continues to fail. After selecting the plugin zip file from my computer and clicking install I see the following lines:

    Installing plugin from uploaded file: elementor-pro-3.10.3.zip

    Unpacking the package…

    Could not copy file. elementor-pro/modules/theme-builder/conditions/condition-base.php

    Go to Plugin Installer

    I have attempted this on several times with the same result.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Do you have enough free space where the website files are located?

    Thread Starter inyewokoma

    (@inyewokoma)

    For additional context here are two screenshots of errors I am getting in two places in the Plugins sections.

    looks like the image embed didn’t work on this post. Here are the urls to the images:

    https://inyewokoma.com/2023/wp-content/uploads/2023/01/Screen-Shot-2023-01-30-at-3.51.37-PM.png

    https://inyewokoma.com/2023/wp-content/uploads/2023/01/Screen-Shot-2023-01-30-at-12.09.51-PM.png

    • This reply was modified 2 years, 1 month ago by inyewokoma.
    • This reply was modified 2 years, 1 month ago by inyewokoma.
    Thread Starter inyewokoma

    (@inyewokoma)

    Hello,

    Yes, logged into my account admin panel and I am only using 5% of my overall server space.

    https://inyewokoma.com/2023/wp-content/uploads/2023/01/Screen-Shot-2023-01-30-at-4.08.38-PM.png

    • This reply was modified 2 years, 1 month ago by inyewokoma.

    Then it could also be due to incorrectly set permissions in the hosting. It is best to contact the support of your hoster.

    Thread Starter inyewokoma

    (@inyewokoma)

    I am able to load files via the media library. Also one of the first things I did was check permissions on file folders via my ftp client. The content/plugins folders were all set to 755.

    Thread Starter inyewokoma

    (@inyewokoma)

    Still testing things. I believe I have isolated it all down to a single offending plugin. Will update.

    Thread Starter inyewokoma

    (@inyewokoma)

    Final update: Turns out my web host as a data cap on my plan (100gb), it also has a file count cap on my data plan (40K files). Although I was only using 5% of my data, I maxed out the allowed number of files. Support tech did an audit and I had 40,004 files uploaded. I had multiple versions of my website on the server going back to the early 2000. Most of them work from a version using a template that made many versions of photo files for thumbnails and other insertions in the theme. Downloaded and archived the most relevant files and deleted everything else.

    Problem solved. Now I can upload without problems and plugins install without problem.

    Moral: When dealing with tech support, ask the same question(s) several time different ways and in different orders. It took 3 calls to tech support, each time starting do describe my problem slightly differently to finally get to the right answer. Any mention of wordpress, theme templates, plugins, etc led us down a cul-de-sac, with the tech saying the problem was outside their area of support. Even when I offered relevant hosting/server related information during those calls, they couldn’t see past the idea that WordPress was somehow involved in my issue. Only on the last call when I only mentioned server related information based on what I was experiencing with my ftp client did we resolve the issue efficiently.

    threadi

    (@threadi)

    Great that you were able to figure it out. Sometimes it also depends on who you reach at the hosting support ?? You are welcome to set the topic to solved.

Viewing 8 replies - 1 through 8 (of 8 total)
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