S2 sends emails after altering code but they don’t appear in Email Log plugin

Hi @richsanders ,

We just released a fully revamped version of Subscribe2. We have tested it in every possible way and it’s working fine. Hope this will work for?you?too.

If you still facing any issue, please let us know.

Thanks!

@rubyat13

It is sending post notifications to my subscribers BUT those emails are not showing up in Email Log. Single test posts to myself do appear.

Any thoughts?

Hi @richsanders ,

Thank you for bringing this to our attention. We appreciate your feedback and are sorry to hear that you are experiencing this issue.

Based on your report, it seems that the post notifications are being sent to your subscribers but are not showing up in the Email Log. We will investigate this matter and do our best to fix it in our next release.

In the meantime, please let us know if you have any further questions or concerns.

Thank you for using Subscribe2

• This reply was modified 1 year, 8 months ago by Al Rubyat.

Hi @richsanders ,

Thank you for reaching out and sharing your continued issue with the Subscribe2 plugin.

We’d like to inform you that we have recently released version 10.41 of Subscribe2, which includes several bug fixes and improvements.

We recommend updating to Subscribe2 version 10.41 and testing it in your environment. We believe that this update will resolve the issue you have been facing.

Please give it a try, and if you encounter any further issues or have any additional questions, please don’t hesitate to let us know. We’re here to assist you.

Thanks

Hello again, Mr. Rubyat, @rubyat13

You just now wrote to me:

"We recommend updating to Subscribe2 version 10.41 and testing it in your environment. We believe that this update will resolve the issue you have been facing.

Please give it a try, and if you encounter any further issues or have any additional questions, please don’t hesitate to let us know. We’re here to assist you."

But as I already told you in my email of July 3:

I HAVE ALREADY UPDATED YOUR PLUG IN TO VERSION 10.41 THE DAY YOU RELEASED IT AND IT DID NOT RESOLVE MY ISSUE.

I AM _NOT_ HAVING A PROBLEM WITH SUBSCRIBE2 SENDING OUT EMAILS TO MY SUBSCRIBERS

BUT SUBSCRIBE2 IS NOT SENDING THAT INFORMATION TO EITHER OF TWO EMAIL LOG PLUGINS: EMAIL LOG BY SUDAR MUTHU AND WP MAIL SMTP BY WPFORMS.

In other words: Subscribe2 DOES send notifications to my subscribers (that is not a problem), but it DOES NOT send that information to either of two Email Log plugins - Email Log by Sudar Muthu and WP Mail SMTP by WPForms.

So you see, the problem is that Subscribe2 DOES NOT send that information to either of two Email Log plugins that I have installed.

Here is my email to you from July 3:

I was hoping that your recent release of Subscribe2 (10.41) would repair the long standing issue I have had but unfortunately, it did not.

We have been communicating about this issue since last February (about five months!) so of course, I am disappointed.

Here is a summary from our email of March 4 - over 4 months ago:

"My Issue: When I publish a new post, my subscribers ARE receiving notifications just as they always have. But the issue is that Subscribe2 is not sending that information to either of two Email Log plugins - Email Log by Sudar Muthu and WP Mail SMTP by WPForms.

Your Guidance: We have tested and received the same problem from our end. Unfortunately we will not be able to provide any solution right now. We have added this issue to our development log. We'll fix it in our next release. Till then please be patient."

That was a summary from our email of March 4 - over 4 months ago.

***** Mr. Rubyat, if I don't know if my subscribers are actually receiving my notifications, I don't know if I am losing business because they have never received my emails! *****

I have tested it and the issue is NOT FIXED in your latest release.

Is there anything I can do to help you fix the issue? I would be happy to help.

Please confirm that you have received and understood this and please give me any information about your plans to fix this issue.

Thank you,

Rich Sanders

Hi @richsanders ,

Thank you for your patience. We’ve thoroughly tested Subscribe2 with the latest version of WordPress, and it appears that email notifications are not being sent as expected. Rest assured, we have identified the issue and our development team is actively working on a solution.

We anticipate releasing a revamped version in the near future to resolve this issue. Your understanding and patience are greatly appreciated.