linked product/mobile view

Hello @villabeers ,

Thanks for using food store plugin. Can you share some screenshots for the issue you are telling about? If possible you can also try to switch to any other theme and check if that is working fine for you.

Thanks and Regards,

Hello

sorry I can’t seem upload image here.

my website url https://villabeers.com

go to slider/order online click keg

product brewdog planet pale ale

desktop view you can see the linked bundle item. Mobile view this isn’t showing as option to select

please advise I don’t think it’s them issue

struggling to get a refund from your company, zero acknowledgement to my emails direct to your business, also two sent from your user account login zero reply. Very poor company to deal with and lack of customer support is bad for a business i would have expected better. like when dealing with other plugin providers support is there from them.

frustrated customer just send me my refund and close this case

Hello,
We are really sorry for the inconvenience. If you are still facing the same issue then please apply for refund so that we can proceed with your refund.

Thanks and regards,

Hello 13th January emailed you requesting a refund no reply, emailed again no reply lastly emailed on 27th January no reply.

also logged on below requested support and refund https://users.freemius.com/store/2947/login

requested a refund twice on there and no reply

Hello @xeine1974 ,

We have processed your refund. You can check that from your freemius dashboard.

Thanks and regards

Hello

checked freemius account and doesn’t say anything about refund processed ?

I requested a refund nearly 1 month ago and I’ve emailed your Hotmail email and support@ number reply. I am still waiting this isn’t good customer service or experience.

Hello @xeine1974 ,
The refund process will take some time from freemius service. Can you create another ticket so that we can share the refund status?

Thanks,

please advise how i actually request a refund using freemius ?

i have clicked on support as cant find a refund option on there

i have sent request to technical issues section last month 13th January and also send another to billing issues also last month, not reply to my messages sent. as mentioned i have also emailed [email protected] 13th January requesting a refund and how to do i do this on freemius system no reply to this email also.

now nearly 1 month after i requested refund on numerous contacts i am still waiting and being told it takes time ? and dont have ANY replies from freemius about my request