Problem with reconnecting site to Facebook

also, the reconnections somehow created a new Pixel account I didn’t initiate.

Hi @kingbrown75

Thanks for reaching out!

I understand that you are unable to connect your store to your Facebook Shop.

Can you please try the solution on this support documentation about: Facebook for WooCommerce: How to re-connect

If this did not resolve the issue, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

The steps you provided was done more than 5 times throughout the troubleshooting process with the screenshots provided above. The only outcome were new integrations created https://prnt.sc/B2Y7HELAZERE with less business assets than the screenshot. The original integration had all business assets included which was deleted because it was not connecting all assets when reinstalling and hoped it would reconnect all assets with the new install.

WordPress Environment

WordPress address (URL): https://madeintheamericas.com
Site address (URL): https://madeintheamericas.com
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.3.0
Action Scheduler Version: ?</img> 3.4.0
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Language: en_US
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OpenSSL/1.1.1s

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Security

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Must Use Plugins (3)

object-cache.php: by –
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System Plugin: by – 4.60.0

Settings

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Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
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rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
visible (visible)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #1218 – /store/
Cart: #1391 – /cart/
Checkout: #1397 – /checkout/
My account: #1235 – /account/
Terms and conditions: #1356 – /terms-and-conditions/

Theme

Name: Storefront Child
Version: 1.0
Author URL: https://woocommerce.com
Child Theme: ?</img>
Parent Theme Name: Storefront
Parent Theme Version: 4.2.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?</img>

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: US
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
Webhook status: ?</img>
Vault enabled: ?</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?</img>

Products Compare

Template Overrides:

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-14 03:19:10 -05:00
Options: ?</img>
Notes: 92
Onboarding: completed

WooCommerce Payments

Version: 5.3.0
Connected to WPCOM: Yes
Blog ID: 213992047
Account ID: –

Action Scheduler

Canceled: 1
Oldest: -0001-11-29 19:03:58 -0456
Newest: -0001-11-29 19:03:58 -0456

Complete: 766
Oldest: 2022-12-14 14:23:40 -0500
Newest: 2023-01-17 09:05:08 -0500

In-progress: 1
Oldest: –
Newest: –

Pending: 8
Oldest: 2023-01-14 21:45:47 -0500
Newest: 2023-01-18 09:01:56 -0500

Status report information

Generated at: 2023-01-17 21:57:01 -05:00
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• This reply was modified 1 year, 10 months ago by kingbrown75.

Howdy @kingbrown75

Some of the problems regarding your Facebook business accounts are related to insufficient account quality. Facebook checks your account to verify that it is compliant with Facebook terms and policies. If it detects issues your account may be restricted or disabled. More information and link to the Account Quality review can be found in?About Account Quality?at the Facebook Business Help Center. One of the most common issues is account blocked because two-factor authentication was not enabled.

Learn more about this in the related documentation page, linked here.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.