TAX VAT IS ZERO
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Dear team kindly note I want to enter prices excl. VAT to my products backend here: https://prnt.sc/ElWTPDHaEQjo , https://prnt.sc/Xm0XXH6Huprl , https://prnt.sc/LNmDRIclBANJ but im always getting at checkout VAT = 0% why? my shop is in saudi arabia and tax VAT system is 15% and all my prices are excVAT and i want to charge the 15% on the checkout, its not showing why? should i put taxable in the pricing for all my products to enable it? can someone help please?
The page I need help with: [log in to see the link]
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Hi @marchajj
Thanks for reaching out!
Firstly, I commend you for sending the screenshots as well about your issue here. ?? I would just need one more screenshot of your Tax Classes settings here.
Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Thanks!
hi @xue28 Thanks for your kind support and reply. kindly note the requested screenshot: https://prnt.sc/HifV3IyYWdcs Woocommerce system report: WordPress Environment WordPress address (URL): https://dev1.kadoonstore.com Site address (URL): https://dev1.kadoonstore.com WC Version: 7.2.3 REST API Version: ?</img> 7.2.3 WC Blocks Version: ?</img> 8.9.4 Action Scheduler Version: ?</img> 3.4.0 Log Directory Writable: ?</img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ?</img> WP Cron: – Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 208 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.87.0 OpenSSL/1.1.1s SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.37-MariaDB Max Upload Size: 200 MB Default Timezone is UTC: ?</img> fsockopen/cURL: ?</img> SoapClient: ?</img> DOMDocument: ?</img> GZip: ?</img> Multibyte String: ?</img> Remote Post: ?</img> Remote Get: ?</img> Database WC 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Hi @marchajj
Thanks for your kind support and reply. kindly note the requested screenshot: https://prnt.sc/HifV3IyYWdcs
I apologize if I did not make myself clear. Please provide a screenshot of the Tax Classes available on your site like the image below:
Meanwhile, on my personal site, this is how the 15% VAT is displayed on the Checkout page:
In addition, if you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Thanks!
for standard rate: https://prnt.sc/IV1rWl5velSX as for logs and fatal error: https://prnt.sc/1l3YyeGZyAAN
2022-07-13T09:35:29+00:00 CRITICAL Uncaught Error: Call to private method WC_Tracker::get_tracking_data() from context 'Woo_Refund_And_Exchange_Lite_Common' in /home/kadoon/public_html/dev1/wp-content/plugins/woo-refund-and-exchange-lite/common/class-woo-refund-and-exchange-lite-common.php:397 Stack trace: #0 /home/kadoon/public_html/dev1/wp-includes/class-wp-hook.php(287): Woo_Refund_And_Exchange_Lite_Common->wps_rma_tracker_send_event() #1 /home/kadoon/public_html/dev1/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array) #2 /home/kadoon/public_html/dev1/wp-includes/plugin.php(544): WP_Hook->do_action(Array) #3 /home/kadoon/public_html/dev1/wp-cron.php(138): do_action_ref_array('wpswings_tracke...', Array) #4 {main} thrown in /home/kadoon/public_html/dev1/wp-content/plugins/woo-refund-and-exchange-lite/common/class-woo-refund-and-exchange-lite-common.php on line 397
Hello @marchajj,
I tried purchasing something from your site and I can see a 15% tax rendering at checkout.
Link to image: https://d.pr/i/Xs34SmI’m not sure if you’ve figured it out or if I’m not understanding your request properly.
Either way, please let us know!apology for the inconvenience caused. I exported my products to csv and it turns out that taxable column are all none. I put them all taxable and re-import and problem solved now. its not from Woocommerce TAX settings. apology. Thanks for help and support, much appreciate it!
Hi @marchajj
Glad to know it’s working fine now, if you have any new questions, please create a new ticket.
Cheers!
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