Form Field Behavior/Clear On Submission

  • Resolved zackmathis

    (@zackmathis)


    2 years, 1 month ago

    I created an end-of-night closing report (counting coins, coin rolls, bills, cash, tips, etc.) that is being tested at one location before rolling out to the rest of our stores.

    Once they submit the form, a thank you message is displayed and the form is hidden. However, when they go back to the page (generally the next night), the old information is already in the fields.

    How do I ensure that the fields get cleared after submission? In this short amount of time, it has already led to some confusion and I’d like to resolve it before launching it at scale.

    Behavior settings are:

    Hide form | Method – Page Reload | Validation – On Submit, Inline validation enabled | Honeypot protection – On | Lifespan Expiry – None | Rendering – Load Form Using AJAX – On | Prevent page caching on form pages – On

    • This topic was modified 2 years, 1 month ago by zackmathis.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    HI @zackmathis

    I hope you’re well today!

    Assuming there’s no any custom code extending Forminator that injects data to the fields, this kind of behavior is usually related to some strong caching. If the “Load form using AjAX” and “Prevent page caching on form pages” setting are not helping, it means in most cases that the entire page should be excluded from caching at the cache level.

    This may be a caching plugin if you are using any but it may also be related to cache on server-level or CDN so whichever of those you are using – their settings would need to be checked to exclude the page with the form from caching.

    Kind regards,
    Adam

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @zackmathis ,

    We haven’t heard from you for over a week now, so it looks like you don’t have more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
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