Credit Cards Payments error

  • Resolved noheedalam

    (@noheedalam)


    1 year, 10 months ago

    hi
    When i Click on the credit card payment option it show me some error ;>
    “A problem has occurred with the connection between this site and PayPal, preventing donations. Please contact site administrators if reloading the page does not fix the issue. This is usually the result of some JavaScript conflict on the page.”
    how to resolve this issue ?.I have try to deactivate all the plugin and clear cache as well .
    Thanks in Advance.

    The page I need help with: [log in to see the link]

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  • Hi @noheedalam ,

    Glad you reached out, I can help get to the bottom of that error code.

    The first thing we’ll want to do is check your error logs. You can do this by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

    From there, you’ll see a list of things that have been happening on your site. Look for errors that are PayPal related, and correlate to those donation attempts that are throwing that code. When you see one, click the eyeball icon next to it to open up a detailed view. Then, copy/paste that error here, and send it along to me. Error codes usually have important clues for context behind an error message, and that will be helpful for troubleshooting.

    Let me know if you have any questions in the meantime, I’m happy to help.

    Hi @noheedalam,
    It’s been a bit since I’ve heard back, and I know it sometimes takes a little extra time to follow the steps we send along. I’m marking this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll be happy to give things a look. Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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