I’m having trouble optimizing images

  • Resolved elaginnn

    (@elaginnn)


    2 years, 1 month ago

    Hi, I’m having trouble optimizing images. They are sent to the cloud server, they are counted there, the limit is removed, but I don’t get the images back. I see “Last Optimized Images No history available” in the cloud dashboard. In my admin, the images remain in unfinished data.

    I have 400 images in unfinished, when I try to send more, I see the error “You have too many requested images. Try again in a few minutes.”

    Could it be that they don’t need to be optimized? But then why do I get the limit removed and the images remain in unfinished data?

    I disabled my security plugin functions, it can’t get in the way.

    I made a report, its number is MFHHJSSN . Domain ID – 1020353.

    P.S. I have limits and have a domain key, of course.

    • This topic was modified 2 years, 1 month ago by elaginnn.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please try “clean up unfinished data” and then send again , then note down the time in UTC , I will check the log from server , see what log says.

    Thread Starter elaginnn

    (@elaginnn)

    Thanks!

    I cleared the unfinished data at 19-25 UTC today , then sent 200 images manually. I had the whole hosting thing hang for a while. Then I used auto-query and everything seemed to be fine. After 400 unfinished no more attempts for me.

    Thread Starter elaginnn

    (@elaginnn)

    I see that I now have 2207 unfinished, which is all that should have been optimized.

    Plugin Support qtwrk

    (@qtwrk)

    please create a ticket by mail to support at litespeedtech.com with reference link to this topic

    we will investigate further.

    Thread Starter elaginnn

    (@elaginnn)

    Hi! I wrote to tech support, the ticket was accepted for work, but I do not see the answer for 2 weeks. There is no answer to my letters. Are there any results?

    Plugin Support qtwrk

    (@qtwrk)

    I don’t see any ticket about image optm, please try use this link instead

    Thread Starter elaginnn

    (@elaginnn)

    Here is the required ticket – ID: 730010

    Plugin Support qtwrk

    (@qtwrk)

    I actually replied the ticket at Jan , 16th , but never got reply from you , I will send again.

    Thread Starter elaginnn

    (@elaginnn)

    Yes, that time I was asked for access to the admin, I gave it immediately. Now I gave it to you again.

Viewing 9 replies - 1 through 9 (of 9 total)
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