Sticky “Everest Backup’s process is running”

  • Resolved eugene212

    (@eugene212)


    2 years, 1 month ago

    Hi,

    After starting Backup, the pop-up screen got stuck in the “List media files” stage without any further progress.
    Pressing Abort button removed the pop-up screen, but then the sticky notice “Everest Backup’s process is running” appeared in admin pages – it disappeared only after deleting plugins backup folders.

    This renders the plugin to be unusable, please advise.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author everestthemes

    (@everestthemes)

    Hello @eugene212,

    Thank you for reaching out to us and explaining your issue. Based on your explanation, it seems that the progress bar may take a longer time to complete if there are large media files present. This can occur if you are using shared hosting, as the server resources may not be sufficient to handle the larger files.

    To help resolve this issue, we would like to request that you please email us at [email protected] so that we can investigate further. Thank you for your patience as we work to solve your issue.

    Thread Starter eugene212

    (@eugene212)

    Hi @everestthemes,

    The issue cropped up when testing plugin on a dedicated test/stage VPS server with a simple test web site (Docker WordPress container behind Caddy reverse proxy, just two pages, minimal media files and a handful of other plugins).

    Even more crucial is that the sticky notice would not go away even after deleting/reinstalling Everest backup plugin – only deleting residue backup folders would clear it.

    Regards

    Plugin Author everestthemes

    (@everestthemes)

    Hello @eugene212,

    Thank you for explaining the server architecture in detail. We appreciate the time you took to report the issues to us and will use this information to improve in future updates. We are planning to test this architecture, as well as using Caddy, to ensure it meets our needs.

    In the next few upcoming updates, we plan to improve the process for handling abortion to make it more straightforward and efficient.

    Thank you

    Plugin Author everestthemes

    (@everestthemes)

    I appreciate your patience. As I have not received a response from you, I must bring this issue to a close. We will make sure to address any issues in future updates.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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