• Resolved sdart101

    (@sdart101)


    I have been using Jetpack stats which gave me great summary on stats. But one day the page view suddenly doubled while visitor counts remain normal. I am quite sure it is double counting page views because I also use google analytics, and the page views from jetpack are always even numbers.

    can anyone give me pointers to troubleshoot? Which piece of codes in html is responsible for counting?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @sdart101

    All stats tracking systems collect and report information differently. 

    For example, Jetpack’s stats do not include visits from logged in users by default. Many site owners find this useful, since tracking your own visits artificially inflates your traffic. That might be one explanation for the variance between your other stats system and Jetpack’s.

    Jetpack also does not report visits in real-time. That is, there’s a bit of a lag between when visits occur, and when they are reported in your stats. 

    Additionally, there are certain search engine robots and “spiders” that Jetpack doesn’t count, and referrers that are considered spam referrers by Akismet (our spam-catching plugin) will not be reported in your stats. Other tracking systems may be less discerning in what they count toward the stats they report to you, and therefore give you different numbers than we do.

    Finally, the different rates at which all these trackers are blocked by the different ad-blocking browser extensions can also affect your stats.

    For all of those reasons, different stat tracking methods will rarely, if ever, be in sync. You may find it worthwhile to use tracking data from a variety of stats systems to develop a broad picture of your visitors’ behavior.

    When I browsed through your stats, it appears that you had more referrals in the 2nd to last week of December which seems to be accounting for the increase in traffic.

    The Jetpack stats are tracked via the stats.wp.com JavaScript.

    Thread Starter sdart101

    (@sdart101)

    thanks for the pointer @lastsplash! Turn out the javascript was inserted twice, likely caused by another plugin. Removing the duplicate instance resolves the double counting issue (and greatly speed up the site)

    Thanks!

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Excellent, thanks for letting us know!

    I’m going to mark this thread as resolved. If you have additional questions about Jetpack in the future, feel free to open a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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