Orders not completing correctly

Recently I have noticed an increase in subscriptions being set to pending/cancelled and it appears to be caused by an order not completing correctly. The payment is going through, and the order shows as completed but I get an error in the Order Notes.

Normally after the order is approved it shows that the order is changed from Pending to Completed. But on some transactions I’m seeing the error in the image. I’ve noticed that the error shows up when the billing email address is different from users account email address. This first started happening after updating to v7.2.0 on December 20th, 2022. Prior to that we didn’t have any issues emails not matching.

I’ve searched all over to see if that error is coming from Woocommerce/ Woocommerce Subscriptions or my payment gateway plugin. I haven’t been able to find anything about the error message.

This is all that shows in the logs:

2023-01-03T01:21:38+00:00 ERROR Status transition of order #559514 errored!
2023-01-03T01:27:45+00:00 ERROR Status transition of order #559516 errored!
2023-01-03T01:31:29+00:00 ERROR Status transition of order #559519 errored!
2023-01-03T02:11:33+00:00 ERROR Status transition of order #559526 errored!
2023-01-03T03:08:55+00:00 ERROR Status transition of order #559531 errored!
2023-01-03T03:51:43+00:00 ERROR Status transition of order #559545 errored!
2023-01-03T03:53:48+00:00 ERROR Status transition of order #559547 errored!
2023-01-03T05:03:17+00:00 ERROR Status transition of order #559560 errored!
2023-01-03T05:06:16+00:00 ERROR Status transition of order #559562 errored!
2023-01-03T05:07:12+00:00 ERROR Status transition of order #559564 errored!
2023-01-03T05:09:33+00:00 ERROR Status transition of order #559566 errored!
2023-01-03T05:30:09+00:00 ERROR Status transition of order #559573 errored!
2023-01-03T08:10:29+00:00 ERROR Status transition of order #559593 errored!
2023-01-03T09:37:16+00:00 ERROR Status transition of order #559601 errored!
2023-01-03T09:40:38+00:00 ERROR Status transition of order #559604 errored!
2023-01-03T09:41:23+00:00 ERROR Status transition of order #559606 errored!
2023-01-03T14:19:50+00:00 ERROR Status transition of order #559610 errored!
2023-01-03T15:05:52+00:00 ERROR Status transition of order #559752 errored!
2023-01-03T15:10:25+00:00 ERROR Status transition of order #559766 errored!
2023-01-03T15:22:49+00:00 ERROR Status transition of order #559770 errored!

That’s just for today. That’s what multiple days of logs show.

This is causing subscriptions to stay on pending until a certain time has passed, then it switches to cancelled.

Any help would be appreciated.

`
### WordPress Environment ###

WordPress address (URL): https://xxxxxxxxxxxxxx.org
Site address (URL): https://xxxxxxxxxxxxxx.org
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.5.3
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: ?</img>

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

WC Database Version: 7.2.2
WC Database Prefix: wp_
Total Database Size: 2536.19MB
Database Data Size: 1351.51MB
Database Index Size: 1184.68MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 25.56MB + Index: 9.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 217.78MB + Index: 119.33MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 978
braintree_log: 1
custom_css: 3
epkb_post_type_1: 102
fmemailverification: 1
form-maker: 1
home_slider: 3
is_search_form: 2
joomsport_match: 9
joomsport_player: 12
joomsport_season: 2
joomsport_team: 4
nav_menu_item: 46
nectar_slider: 9
page: 134
popup: 7
popup_theme: 8
post: 10
product: 276
revision: 3
shop_coupon: 60255
shop_order: 140609
shop_order_refund: 96
shop_subscription: 158769
shopmagic_automation: 199
sp_calendar: 1
sp_column: 8
sp_list: 1
sp_metric: 2
sp_outcome: 3
sp_performance: 4
sp_player: 3
sp_result: 3
sp_staff: 1
sp_statistic: 4
sp_table: 1
sp_team: 2
team: 45
vc_settings_preset: 3
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (45) ###

Ivory Search: by Ivory Search – 5.4.10
Akismet Anti-Spam: by Automattic – 5.0.2
Authorize.Net WooCommerce Addon: by Syed Nazrul Hassan – 1.0.6
Brain Honey Integrator: by Ammon Lee – 1.0.0
CA Integrator: by Ammon Lee – 1.0.0
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.7.1
WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0
Disable Comments: by WPDeveloper – 2.4.2
Knowledge Base for Documents and FAQs: by Echo Plugins – 9.20.0
Enable Media Replace: by ShortPixel – 4.0.1
FileBird Lite: by Ninja Team – 5.1
Form Maker: by 10Web Form Builder Team – 1.15.7
Site Kit by Google: by Google – 1.90.0
Indeed My Team (Visual Composer Version): by indeed – 3.2
Jetpack: by Automattic – 11.6
Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.6.0
Order / Coupon / Subscription Export Import Plugin for WooCommerce: by WebToffee – 2.4.9
Order Export & Order Import for WooCommerce: by WebToffee – 2.2.9
Popup Maker: by Popup Maker – 1.17.1
POWr Countdown Timer: by POWr.io – 1.6.3
Salient Core: by ThemeNectar – 1.8.2
Salient Demo Importer: by ThemeNectar – 1.3
Salient Home Slider: by ThemeNectar – 1.4
Salient Nectar Slider: by ThemeNectar – 1.7
Salient Portfolio: by ThemeNectar – 1.7
Salient Shortcodes: by ThemeNectar – 1.5
Salient Social: by ThemeNectar – 1.2
Salient Widgets: by ThemeNectar – 1.2
ShopMagic Advanced Filters: by WP Desk – 2.1.0
ShopMagic for WooCommerce: by WP Desk – 3.0.6
ShopMagic for WooCommerce Subscriptions: by WP Desk – 1.6.0
Simple Banner: by Ryan Petersen – 2.12.2
User Menus: by Code Atlantic – 1.3.1
User Switching: by John Blackbourn & contributors – 1.7.0
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.6
WooCommerce Order Status Control: by SkyVerge – 1.15.0
WooCommerce Subscriptions: by WooCommerce – 4.7.0
WooCommerce: by Automattic – 7.2.2
WP Bulk Delete: by Xylus Themes – 1.2.3
WP File Manager: by mndpsingh287 – 7.1.7
LiveChat: by LiveChat – 4.5.8
WP Mail SMTP: by WPForms – 3.7.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.10

Wordpress User Integration: by Ammon Lee – 1.0.0

### Inactive Plugins (10) ###

Akismet: by Automattic – 2.5.6
Alligator Popup: by cubecolour – 1.2.1
BAW Login/Logout menu: by Juliobox – 1.3.3
Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
Import and export users and customers: by codection – 1.21.3
Manual Credit Card Processing for WooCommerce: by WooDev – 1.6.1
Quick Reports for WooCommerce: by theDotstore – 2.7.1
Search and Navigation Popup: by WP OnlineSupport
Essential Plugin – 1.1.1

Simple Require Login: by timmcdaniels – 0.2
Woocommerce Cart Limit: by Webman Technologies – 1.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (5) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.1.0
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: ?</img>
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #7169 - /checkout/
My account: #7158 - /my-account/
Terms and conditions: #37821 - /terms-and-conditions/

### Theme ###

Name: Salient Child Theme
Version: 0.1
Author URL: 
Child Theme: ?</img>
Parent Theme Name: Salient
Parent Theme Version: 13.0.5
Parent Theme Author URL: https://themeforest.net/user/themenectar
WooCommerce Support: ?</img>

### Templates ###

Overrides: salient/woocommerce/cart/mini-cart.php
salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php version 6.0.0 is out of date. The core version is 7.0.1
salient/woocommerce/single-product/product-image.php
salient/woocommerce/single-product/rating.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php
salient/woocommerce/single-product/title.php
salient/woocommerce/single-product-reviews.php

Outdated Templates: ?</img>
					
					
						Learn how to update

### Subscriptions ###

WCS_DEBUG: ?</img> No
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://xxxxxxxxxxxxxx.org
Subscription Statuses: trash: 30
auto-draft: 8
wc-active: 6757
wc-expired: 141445
wc-pending: 27
wc-on-hold: 7734
wc-cancelled: 2768

WooCommerce Account Connected: ?</img> Yes
Active Product Key: ?</img> Yes
Report Cache Enabled: ?</img> Yes
Cache Update Failures: ?</img> 0 failure

### Store Setup ###

Country / State: United States (US) — Utah

### Subscriptions by Payment Gateway ###

Authorize.Net Cards Settings: trash: 23
wc-active: 4941
wc-cancelled: 934
wc-expired: 35780
wc-on-hold: 79
wc-pending: 12


### Payment Gateway Support ###

Authorize.Net Cards Settings: products
refunds


### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-04 19:46:26 +00:00
Options: ?</img>
Notes: 112
Onboarding: completed

### Action Scheduler ###

Complete: 97,330
Oldest: 2022-12-05 14:35:36 +0000
Newest: 2023-01-03 22:48:15 +0000

Failed: 1,904
Oldest: 2020-04-05 20:25:18 +0000
Newest: 2022-12-20 17:33:10 +0000

Pending: 5,815
Oldest: 2023-01-03 22:49:56 +0000
Newest: 2024-01-03 22:31:00 +0000


### Status report information ###

Generated at: 2023-01-03 22:50:14 +00:00
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