Conflict or Problem with setting?

Hi @evalast

I suppose your shop page is also your homepage, isn’t it?

Honestly, I don’t know why the page mysite.com/ticket-manager/?ticket=2192 is considered the homepage/shop. This depends on the plugin KB Support.
I suggest you refresh the rewrite rules by visiting the page Settings => Permalinks. Just visit that backend page, and the rewrite rules will. be refreshed. Then go again to the Singles settings, refresh the page, and save. Please, let me know if you still have the same problem after doing that.

If you still have the same problem you can unload the right plugins by using the settings Custom URLs => Frontend. URLs.
Use the pattern */ticket-manager/?ticket=*.

I will also investigate deeper on my installation. We have the same plugin for the premium support of FDP PRO ?? We don’t have the same issue, but in our case, the Tickets page is also the homepage.

Have a great day!

Jose

Hi – i tried your suggestion dont work. If i unset plugins with */ticket-manager/?ticket=* it does not work in my case because i have to activate the KB plugin on the shop page (static page as frontpage) – so this loads the plugin js file on the homepage which i try to avoid.

HI @evalast

please, add this line of code before the comment /* That’s all, stop editing! Happy publishing. */ in the file wp-config.php:

define( 'EOS_DP_ALLOW_POST',true );

If you confirm that it works, this will be fixed with the next version, or if you prefer it, I can give you the beta version. But first I would like you confirm it works with that line of code in wp-config.php.

Have a great day!

Jose

Hi, just did it and checked all settings twice – dont work. best

Thank you @evalast

I will investigate it deeper on my installation and let you know as soon as I have news.
If I can’t reproduce the same issue on my installation, maybe it’s me who should open a ticket on your support system ?? So I can see better what is going on.

Hi @evalast

I was able to reproduce the same problem on my installation.

When you click on “View” you go to https://mysite.com/?ticket=2233&kbs_action=view_ticket which is nothing else than your homepage. Once you are on the homepage, the KB Support plugin should get the URL where it has to redirect the user. In your case, if KB Support was active on the homepage/shop, it would get the URL https://mysite.com/ticket-manager/?ticket=2192 and redirect to that URL:

This is a very strange way to manage the single views. On my opinion, it should already build the View link with the final URL. I mean, the View button should already be https://mysite.com/ticket-manager/?ticket=2192, but the KB Support plugin first sends the user to the homepage, and then once the homepage is called, it redirects the user to the final URL.

To solve this issue, you should still use the settings Custom URLs => Frontend URLs, but with this pattern:

*ticket=&kbs_action=view_ticket*

And you need to enable KB Support with that pattern.

By doing so, the Custom URLs will have priority on the homepage, and when the user goes to the homepage, the KB Support plugin will be active and can redirect the user to the final URL.

Honestly, I don’t like this kind of redirection, because I’m sure it can be avoided, but this is something that is managed by KB Support.

Let me know if it works also for you.

Have a great day!

Jose

Hi – thx a lot. You missed a * after *ticket=
so i used this pattern and it works:
*ticket=*&kbs_action=view_ticket*

Really weird how the plugin handles some stuff – yesterday i was not able to deactivate the ajax search function on the ticket submit form till i saw, that it was hidden in the “submission form” setting / editting part for the “subject” input field with display: none

Thx a lot for your help. Have a great day too

• This reply was modified 2 years, 2 months ago by evalast.

Hi @evalast

you are welcome! You are right, I forgot a * after *ticket=. Many thanks for remarking on it.

I believe that if you report to the plugin authors, they will be happy to solve the problems you have seen. Many times the point of view of the user is different from that of the authors who don’t see a problem where users see it.
This is of course valid also for Freesoul Deactivate Plugins ?? If you see something that can be improved let me know ??

Have a great day!

Jose