• Hi, a customer tried to purchase something on my website, her billing address wasn’t correct so the order shows up as Failed on my end in Woocommerce, with the message below, but she was still charged.
    Questions:
    * What am I to do next? What’s going on?
    * Where is the customer’s money now?
    * How can she get her money back?
    * In my WooCommerce -> Settings -> Payment section I have WooCommerce Payments enabled. Is that still linked to Stripe? Should I be able to see my future orders on my Stripe account? If not, where will I be able to see the collected money before it gets payed out to me final business bank account?

    Message in my Woocommerce orders section:
    A payment of £57.85 failed. We couldn’t verify the postal code in the billing address. If the issue persists, suggest the customer to reach out to the card issuing bank.

    System Status Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://ayavarga.co.uk
    Site address (URL): https://ayavarga.co.uk
    WC Version: 7.2.0
    REST API Version: ? 7.2.0
    WC Blocks Version: ? 8.9.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.30
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.16-MariaDB-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.2.0
    WC Database Prefix: wp_
    Total Database Size: 16.10MB
    Database Data Size: 13.61MB
    Database Index Size: 2.49MB
    wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 141
    blocks: 13
    custom_css: 1
    customize_changeset: 5
    featured_item: 8
    nav_menu_item: 42
    page: 87
    post: 7
    product: 7
    product_variation: 17
    revision: 491
    shop_coupon: 3
    shop_order: 3
    shop_order_refund: 1
    ux_template: 4
    wp_global_styles: 1
    wpcf7_contact_form: 9
    wpcode: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (12) ###
    
    Advanced Form Integration: by nasirahmed – 1.63.0
    Contact Form 7: by Takayuki Miyoshi – 5.5.4
    WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.2
    Jetpack Boost: by Automattic - Website Speed and Performance team – 1.5.1
    Jetpack: by Automattic – 10.5
    LiteSpeed Cache: by LiteSpeed Technologies – 4.4.7
    Maintenance: by WebFactory Ltd – 4.05
    WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
    WooCommerce Payments: by Automattic – 5.1.2 (update to version 5.2.0 is available)
    WooCommerce Shipping & Tax: by WooCommerce – 2.1.0
    WooCommerce: by Automattic – 7.2.0 (update to version 7.2.2 is available)
    Yoast SEO: by Team Yoast – 19.12
    
    ### Inactive Plugins (8) ###
    
    Akismet Anti-Spam: by Automattic – 4.2.1
    All-in-One WP Migration: by ServMask – 7.53
    All in One SEO: by All in One SEO Team – 4.1.6.2
    MailerLite - Signup forms (official): by MailerLite – 1.5.9
    Nextend Social Login: by Nextendweb – 3.1.3
    OptinMonster: by OptinMonster Team – 2.6.9
    WPForms Lite: by WPForms – 1.7.2
    YITH WooCommerce Wishlist: by YITH – 3.5.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Shop base: #8 - /shop/
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Flatsome
    Version: 3.16.2
    Author URL: https://uxthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.0
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/rating.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-12-22 16:04:11 +00:00
    Options: ?
    Notes: 99
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 5.1.2
    Connected to WPCOM: Yes
    Blog ID: 206350889
    Account ID: acct_1M2DlaC8zCqSAvpI
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2022-12-05 16:29:06 +0000
    Newest: 2022-12-05 16:29:06 +0000
    
    Complete: 255
    Oldest: 2022-12-17 09:25:19 +0000
    Newest: 2022-12-22 09:10:42 +0000
    
    Pending: 2
    Oldest: 2022-12-23 04:48:38 +0000
    Newest: 2022-12-23 07:36:26 +0000
    
    ### Status report information ###
    
    Generated at: 2022-12-22 09:12:34 +00:00
    

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  • The topic ‘Failed Order: Invalid postcode in the billing address BUT customer was CHARGED!’ is closed to new replies.