Woocommerce Tax Calculator $0 at checkout

Hello @tuebe451,

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

Look forward to hearing back from you.

WordPress Environment

WordPress address (URL): https://morningdawnco.com
Site address (URL): https://morningdawnco.com
WC Version: 7.2.1
REST API Version: ? 7.2.1
WC Blocks Version: ? 9.2.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.26
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.6.10-MariaDB-1:10.6.10+maria~deb11-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.2.1
WC Database Prefix: c4vhzuwia6
Total Database Size: 36.37MB
Database Data Size: 30.53MB
Database Index Size: 5.84MB
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Post Type Counts

attachment: 16
custom_css: 1
customize_changeset: 16
elementor_library: 1
is_search_form: 4
nav_menu_item: 9
page: 11
post: 1
product: 13
product_variation: 5
revision: 120
shop_order: 3
shop_order_refund: 1
wp_global_styles: 3
wpforms: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (24)

Ajax Search Lite: by Ernest Marcinko – 4.10.3
aThemes Blocks: by aThemes – 1.0.7
aThemes Starter Sites: by aThemes – 1.0.28
Broken Link Checker: by WPMU DEV – 1.11.21
Site Kit by Google: by Google – 1.90.0
Hide Page And Post Title: by Arjun Thakur – 1.5.6
IONOS Assistant: by IONOS – 8.4.2
IONOS Help: by IONOS – 2.1.2
IONOS Journey: by IONOS – 1.0.2
IONOS Navigation: by IONOS – 1.0.5
IONOS Performance: by IONOS – 1.2.3
IONOS Login: by IONOS – 2.1.4
Jetpack: by Automattic – 11.6
Pinterest for WooCommerce: by WooCommerce – 1.2.7
Really Simple SSL: by Really Simple Plugins – 6.0.13
WooCommerce Blocks: by Automattic – 9.2.0
Orders Tracking for WooCommerce: by VillaTheme – 1.2.2
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
WooCommerce Shipping & Tax: by WooCommerce – 2.1.0
WooCommerce: by Automattic – 7.2.1
Wordfence Security: by Wordfence – 7.8.2
Yoast SEO: by Team Yoast – 19.13
Smush: by WPMU DEV – 3.12.4
WPForms Lite: by WPForms – 1.7.8

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Under Construction: by WebFactory Ltd – 3.95

Must Use Plugins (3)

1&1 Managed WordPress: by 1&1 – 1.1.0
1&1 Product Subdomain: by 1&1 – 1.1.0
IONOS Marketplace: by IONOS – 1.1.5

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #394 - /shop/
Cart: #28 - /cart-2/
Checkout: #395 - /checkout-2/
My account: #396 - /my-account-2/
Terms and conditions: #518 - /terms-of-use/

Theme

Name: Botiga
Version: 1.2.2
Author URL: https://athemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-12-21 22:31:35 +00:00
Options: ?
Notes: 62
Onboarding: completed

Action Scheduler

Canceled: 1
Oldest: 2022-11-28 02:16:22 +0000
Newest: 2022-11-28 02:16:22 +0000

Complete: 4,472
Oldest: 2022-11-21 00:45:11 +0000
Newest: 2022-12-21 20:46:04 +0000

Failed: 61
Oldest: –
Newest: –

Pending: 12
Oldest: 2022-12-21 20:47:55 +0000
Newest: 2022-12-24 01:37:08 +0000

Status report information

Generated at: 2022-12-21 20:48:18 +00:00
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Error Log:

2022-12-05T04:07:00+00:00 CRITICAL Out of memory (allocated 134217728) (tried to allocate 172032 bytes) in /homepages/36/d931706228/htdocs/app931706252/wp-includes/class-requests.php on line 649

2022-12-05T04:12:05+00:00 CRITICAL Out of memory (allocated 136314880) (tried to allocate 557056 bytes) in /homepages/36/d931706228/htdocs/app931706252/wp-content/plugins/wp-smushit/core/modules/class-smush.php on line 566

2022-12-05T04:17:04+00:00 CRITICAL Out of memory (allocated 134217728) (tried to allocate 675840 bytes) in /homepages/36/d931706228/htdocs/app931706252/wp-content/plugins/wp-smushit/core/modules/class-smush.php on line 566

2022-12-05T04:22:05+00:00 CRITICAL Out of memory (allocated 134217728) (tried to allocate 380928 bytes) in /homepages/36/d931706228/htdocs/app931706252/wp-content/plugins/wp-smushit/core/modules/class-smush.php on line 566

2022-12-05T05:32:08+00:00 CRITICAL Out of memory (allocated 136314880) (tried to allocate 688128 bytes) in /homepages/36/d931706228/htdocs/app931706252/wp-includes/class-requests.php on line 649

2022-12-05T05:37:10+00:00 CRITICAL Out of memory (allocated 134217728) (tried to allocate 270336 bytes) in /homepages/36/d931706228/htdocs/app931706252/wp-content/plugins/wp-smushit/core/modules/class-smush.php on line 566

Hi there @tuebe451,

Even if the tax value for an order is 0.00, Automated Taxes may be working correctly. If your store is based in the United States, from what the site’s System Status Report (SSR) reveals, you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence. WooCommerce Services uses your store address (WooCommerce > Settings > General) as your “tax nexus”.

You can also have a Tax Nexus in another state if you exceed a certain yearly dollar value or order total to another state. If you are unsure of your tax nexus status, please consult a certified local accountant.

If you need to charge tax for any other state, you can add a tax rate for that state in addition to using automated taxes to charge customers from that state tax as well.

For more information about your States Tax Nexus and Destination Tax rules, please have a look at: State-by-state guide to economic nexus laws.

If you want your WooCommerce to calculate taxes in all other states, you will have to use some plugin that allows you to access a Nexus system, such as AvaTax?https://woocommerce.com/products/woocommerce-avatax/?or manually add these taxes to your WooCommerce.

Regarding the errors logs, now. My suggestion would be to make sure the site’s PHP time limit is set to at least 300, PHP Post Max is at least 1000 and the WP Memory limit is 256 MB or more.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Ok. So my Tax Nexus is Texas, United States….. Shouldn’t it calculate a tax amount when I test it myself from here? As I understand what you’re saying, it should only show $0 if ordering from a state for which I do not have a tax Nexus. I have put my payment method in test mode and tried going through the full payment process with a Texas address – nothing still

Hello @tuebe451,

Ok. So my Tax Nexus is Texas, United States….. Shouldn’t it calculate a tax amount when I test it myself from here?

Please note that we are not tax professionals so we can’t tell what you should be charging your customers.


That said, I tried setting my store’s location to Texas and I can see the tax being calculated when shipping to different states.

Can you please check your store’s address in WooCommerce > Settings > General?

The tax plugin calculated the rate based on the address you have there so it’s critical to make sure your city, zip code, and other fields are entered correctly.

Link to image: https://d.pr/i/DviHar

Hope this helps!

As you haven’t responded in a while, I’m marking this as resolved. We’ll be here for you if/when you need us.