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  • Resolved Paul Mycroft

    (@pmycroft)


    1 year, 11 months ago

    Hi there,

    I have the WooCommerce PayPal Payments plugin installed and everything seemed to connect okay with PayPal, but I am seeing this error back on the page after the popup tries to load the PayPal login.

    Default ‘Storefront’ theme results in the same error.

    Can you assist? Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @pmycroft,

    The PayPal API responds with PAYEE_ACCOUNT_RESTRICTED, which means there is a temporary restriction on the connected merchant account, and it cannot receive funds until this has been lifted.
    To get this resolved, I suggest reaching out to the PayPal merchant support. Usually this is only a matter of verifying the account identity, but it can depend on the individual case.
    This is not a technical problem with the integration at least, so when you connect a sandbox account it should be working. But I hope it points you in the right direction.

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    Hopefully, you were able to proceed as advised above.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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