ERROR Webhook CHECKOUT.ORDER.APPROVED – No order found

  • Resolved developeremutation

    (@developeremutation)


    1 year, 11 months ago

    With my template I am not correctly receiving the CHECKOUT.ORDER.APPROVED webhook.
    Neither production nor sandbox.

    2022-12-13T08:59:37+00:00 WARNING No request found for webhook event WH-83251474T0102053U-39W06134H1411060P.
    2022-12-13T08:59:37+00:00 INFO The webhook was handled by CHECKOUT.ORDER.APPROVED
    2022-12-13T08:59:38+00:00 DEBUG POST https://api.sandbox.paypal.com/v1/notifications/verify-webhook-signature

    If I switch to the StoreFront or Hello Elementor template, it works for me and I get the webhook.

    2022-12-13T17:10:22+00:00 INFO Order 5281 has been updated via PayPal
    2022-12-13T17:10:22+00:00 INFO The webhook was handled by CHECKOUT.ORDER.APPROVED
    2022-12-13T17:10:23+00:00 DEBUG POST https://api.sandbox.paypal.com/v1/notifications/verify-webhook-signature

    Can you help me to know what I have to add in the template.
    My template is MaisonCo – Single Property WordPress Theme.

    In addition, the plugin does not redirect me correctly when placing the order.
    On the other hand, in version 1.9.1 if it is done correctly
    To what is due? Or in which file is the redirection made?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @developeremutation

    From your explanation, it seems this might be a conflict issue.

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share it privately with us here:
    https://paypal.inpsyde.com/docs/request-support/
    Please include a link to this thread.

    Regards,
    Femi.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    We’ll be here to assist when you are ready to continue looking into this with us.
    If you have any further questions, please feel free to reopen this topic or create a new one.
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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