Update doesn’t work

I have the same issue, it can only be fixed by disabling the plugin. Any solution?

Hey Guys,

I’m chiming in here as I’m seeing the same issue.

When we update the Freshdesk plugin to version 2.3 our integration breaks and we see the script text displayed at the bottom of our site.

We were able to fix this issue and restore the chat by rolling the plugin back to version 2.2 via FTP.

Please let us know when this error has been fixed.

Thanks so much!

If you’d like to fix the latest version (2.3) then find the following function in /wp-content/plugins/freshdesk-support/fresh-desk.php (Line 503) and change the function to the below:

public function fdo_widget_code() {
	$options = get_option('freshdesk_feedback_options');
			if (is_array($options)) {
				echo wp_kses($options['freshdesk_fb_widget_code'], array(
                    'script' => array()
                ));
	}
}

• This reply was modified 1 year, 11 months ago by manlikedan.

That completely broke the plugin.